Senior Manager, Software Operations & Analytics

Position Summary:

We are seeking a strategic and collaborative leader to drive Software Analytics & Insights across our software business. In this role, you will lead analytics strategy, reporting, and AI-enabled business intelligence initiatives that help accelerate growth, improve operational performance, and support data-driven decision-making. You will partner with cross-functional teams to transform complex data into actionable insights while building and developing a high-performing analytics team that delivers measurable business impact.

In This Role, Your Responsibilities Will Be:

• Develop, own, and evolve analytics frameworks that measure software business performance across key operational and business metrics.
• Identify emerging trends, growth opportunities, and business risks through advanced analytics, translating findings into strategic recommendations.
• Lead, develop, and retain a high-performing analytics team by fostering a culture of collaboration, accountability, innovation, and continuous learning.
• Guide the team in exploring business drivers, evaluating outcomes, and using data to assess the impact of product, operational, and commercial decisions.
• Drive the adoption of Artificial Intelligence (AI), Generative AI, and advanced analytics solutions to improve forecasting, automate insights, accelerate decision-making, and enhance customer and business outcomes.
• Own executive reporting, dashboard development, and KPI frameworks while ensuring scalability, automation, governance, and metric standardization.
• Build a deep understanding of software business operations, strategies, processes, and data ecosystems to identify opportunities for improvement.
• Serve as a trusted advisor and thought partner by proposing innovative analytical approaches and process enhancements.
• Partner with Software Operations, Go-to-Market teams, Product Management, Sales, Finance, Information Technology, and Global Analytics teams to understand business priorities and deliver impactful solutions.
• Communicate complex analytical findings in a clear, concise, and actionable manner for technical and non-technical audiences.
• Collaborate with analytics leaders across the organization to develop enterprise data products, processes, and solutions that improve consistency, quality, and business value.
• Support and influence key business decisions by providing timely, accurate, and insightful analysis.

Who You Are:

You build partnerships and work collaboratively with others to meet shared objectives. You make sense of complex and sometimes contradictory information to effectively solve problems. You create new and better ways for the organization to be successful by encouraging innovation and continuous improvement. You communicate a compelling and clear vision that helps others understand priorities, navigate ambiguity, and achieve meaningful results.

For This Role, You Will Need:

• Bachelor's degree in Engineering, Business, Analytics, Data Science, Information Systems, or a related field.
• 10+ Experience leading analytics, business operations, software business performance, product management, business development, or related functions.
• Experience building, leading, coaching, and developing analytics teams.
• Strong expertise in business intelligence and visualization tools such as Power BI or Tableau.
• Proven ability to organize, analyze, and interpret large and complex datasets from multiple sources.
• Strong stakeholder management skills with the ability to build trust through clear, timely, and accurate communication.
• Demonstrated success working across cross-functional teams and influencing decisions at multiple organizational levels.
• Advanced analytical, problem-solving, and critical-thinking capabilities.
• Strong proficiency in Microsoft Excel, PowerPoint, and Word.
• Ability to prioritize competing demands and deliver high-quality outcomes in a dynamic environment.
• Experience presenting insights and recommendations to senior leaders.
• Flexibility to collaborate effectively across global regions and time zones.
• Ability to leverage AI tools responsibly to increase productivity, improve analysis, and support effective decision-making.

Preferred Qualifications That Set You Apart:

• Master's degree in Business Administration, Analytics, Data Science, Engineering, or a related field.
• Experience supporting software, SaaS, subscription, licensing, or technology-focused business models.
• Knowledge of modern data platforms and analytical technologies such as Snowflake, DBT, Qubole, Hive, Spark, Presto, Python, or R.
• Experience implementing reporting automation, data governance frameworks, and metric standardization initiatives.
• Familiarity with forecasting models, predictive analytics, and AI-enabled business intelligence solutions.
• Experience partnering closely with Finance, Sales, Product Management, Operations, and Technology functions in a global organization.
• Track record of driving organizational adoption of data-driven decision-making practices.

Our Culture and Commitment To You:

At Emerson, we are committed to fostering an inclusive workplace where every employee feels valued, respected, and empowered to contribute their best ideas. We believe diverse perspectives strengthen our ability to innovate and solve complex challenges for our customers and communities around the world.

We invest in the growth and development of our people through meaningful work, learning opportunities, mentoring, and career development programs. We prioritize collaboration, integrity, innovation, and continuous improvement while encouraging employees to bring their unique experiences and perspectives to work every day.

We welcome candidates from all backgrounds and encourage individuals to apply even if their experience does not align perfectly with every qualification listed. If you are excited about the opportunity to make an impact through analytics, leadership, and innovation, we encourage you to apply.