Senior Manager SRE

Key Responsibilities SRE Activation & Operating Model ∙ Drive adoption of the SRE operating model across application teams

∙ Establish clarity in roles between:

• SRE
• Production Support Engineering (PSE)
• Application teams

∙ Ensure SRE practices are embedded into the development lifecycle, not treated as post-production activities

Reliability Standards & Governance ∙ Define and enforce:

• SLIs, SLOs, and Error Budgets
• Production readiness criteria
• Reliability best practices

∙ Lead SLO adoption and compliance reviews across the organization

∙ Establish governance frameworks to ensure consistent application of standards

Cross-Team Coordination & Enablement ∙ Partner with:

• Application product teams
• Production Support Engineering (MG team)
• Platform / Infrastructure / Observability teams

∙ Drive alignment and reduce friction between engineering and operations

∙ Ensure clear handoffs, escalation models, and operational ownership

Observability & Monitoring Strategy ∙ Lead adoption of centralized observability standards across:

• Metrics
• Logging
• Tracing

∙ Align tooling (AppDynamics, Splunk, Prometheus, etc.)

∙ Ensure monitoring and alerting are SLO-driven and actionable, not noise-based

Incident Management & Continuous Improvement ∙ Partner with PSE to strengthen:

• Incident management processes
• RCA (Root Cause Analysis) standards

∙ Drive identification of patterns and systemic issues

∙ Ensure learnings translate into engineering improvements and automation

Automation & Reliability Engineering ∙ Identify opportunities to:

• Reduce manual operational work
• Improve system resilience
• Enable self-healing capabilities

∙ Promote a culture of engineering over reaction

Reporting & Organizational Insight ∙ Define and track reliability metrics across FS&I

∙ Build reporting that provides visibility into:

• System health
• Incident trends
• SLO performance

∙ Translate technical data into actionable business insights

Required Qualifications ∙ 10+ years in engineering, operations, or SRE roles

∙ 5+ years leading SRE, platform, or reliability-focused teams

∙ Proven experience implementing SRE practices at scale (SLIs, SLOs, error budgets)

∙ Strong background in cloud environments (AWS, Azure, GCP)

∙ Hands-on experience with observability tools (Splunk, AppDynamics, Prometheus, etc.)

∙ Experience in incident management and production operations at scale

∙ Ability to operate effectively in high-pressure and complex enterprise environments

Preferred Qualifications ∙ Experience driving organizational transformation (not just technical implementation)

∙ Strong understanding of CI/CD, DevOps, and automation practices

∙ Experience working in regulated or large enterprise environments

∙ Familiarity with AIOps or advanced automation strategies

Key Success Indicators ∙ Increased adoption of SLOs and reliability standards

∙ Reduction in high-severity incidents over time

∙ Improved MTTR and operational efficiency

∙ Increased adoption of standardized observability practices

∙ Reduction in reactive, ticket-driven work across teams

∙ Clear alignment between SRE, PSE, and application teams

Core Competencies ∙ Strategic thinking with strong execution focus

∙ Ability to drive alignment across multiple teams and stakeholders

∙ Strong communication and influence skills

∙ Bias toward structure, clarity, and accountability

∙ Ability to operate with urgency and discipline in complex environments