UFO Moviez
Senior Manager - Tech Ops
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
19 August 2026
What they need
Role & responsibilities:
Coordinate resolution ot field service requests PAN India, meeting SOP-defined TAT and SLA targets
Track and report service quality, response time, and customer satisfaction scores: drive corrective action on gaps
Maintan regional spares avallablty at detined stock norms to support uninterrupted field response
Support installaton commissioning, preventive maintenance. and decommissioning of cinema equipment as per schedule and OEM compliance
Monitor field engmneer productivity/perrormance agamnst detined KPIs and support upskilling through training coordination
Track repeat failure trends and drive reduction through root-cause and continuous improvement 1nitiatves
Support AMC/service agreement reviews to ensure deliverables and renewals are met on time
Ensure IT systems uptime, asset/license tracking, backup, and disaster recovery processes are executed per detined SOPs.
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