Senior Manager - Technology

Strategy & Roadmap Development

• Develop and execute a forward-looking technology strategy aligned with organizational goals.
• Lead the development of a multi-year technology roadmap covering infrastructure, applications, data and service delivery.
• Work with senior leadership and external consultants to define future-state architecture and transformation priorities.
• Develop and manage technology budget forecasts and ensure project expenditure aligns with governance requirements.

IT Department Establishment & Transition

• Design and implement the structure, governance and operating model for the new internal IT department.
• Lead the transition of outsourced IT services to in-house operations, ensuring service continuity and quality.
• Build sustainable internal technology capabilities and reduce dependency on external providers.
• Establish processes for IT service management, performance monitoring, governance and compliance.

Technology Transformation & Delivery

• Lead technology transformation initiatives across infrastructure, cloud, cybersecurity, applications and service delivery.
• Champion Agile methodologies and iterative delivery across technology projects.
• Facilitate user-centric solution development and translate business requirements into technology solutions.
• Manage cross-functional delivery teams, external consultants and technology vendors.
• Ensure technology projects are delivered in line with agreed scope, timelines, budgets and business priorities.

IT Operations & Continuous Improvement

• Take ownership of IT operations following the transition to the internal operating model.
• Ensure technology environments are stable, secure, scalable and high-performing.
• Establish KPIs and reporting mechanisms to monitor service delivery and operational performance.
• Drive continuous improvement, innovation and proactive problem-solving across technology operations.

Vendor, Procurement & Budget Management

• Manage technology vendors, managed service providers and external consultants.
• Support technology procurement activities, including tender preparation, bidder evaluation and proposal review.
• Manage project and operational technology budgets in line with organizational governance.
• Monitor vendor performance, service levels, contractual obligations and delivery quality.

Stakeholder Management & Reporting

• Build strong relationships with senior stakeholders and business functions.
• Provide clear project, transformation and operational progress reports to executive management.
• Communicate technology risks, priorities, performance and investment requirements effectively.
• Ensure technology initiatives remain aligned with organizational objectives and user needs.

Desired Candidate Profile

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• Relevant certifications in IT, Cybersecurity, IT Service Management and/or Project Management are an advantage.

EXPERIENCE

• Minimum 6 years' experience in technology leadership roles, preferably within complex or transforming organizations.
• Minimum 3 years' professional work experience in the UAE – mandatory.
• Strong experience in IT strategy, technology transformation and IT operations.
• Strong knowledge across infrastructure, cloud, cybersecurity and enterprise applications.
• Demonstrated experience building and leading high-performing technology teams.
• Experience establishing or developing internal IT capabilities and operating models.
• Experience managing vendor/service transitions, ideally transitioning outsourced services to in-house operations.
• Strong experience in technology budgeting, procurement and vendor management.
• Experience preparing/reviewing tenders and bidder proposals.
• Experience providing project and operational reporting to senior/executive management.
• Solid understanding of enterprise architecture and modern IT service delivery models.