Senior Manufacturing Solutions Engineer

• Partner with customers to deeply understand their operational challenges, goals, and success criteria — supporting solution architecture for their specific processes
• Work side-by-side with customers and partners to develop, configure, and implement Tulip solutions
• Support delivery of enterprise-level customer projects from kickoff through delivery, ensuring on-time, high-quality outcomes
• Build and maintain trusted relationships across customer organizations, from the shop floor to the C-suite
• Provide ongoing technical support to customers, diagnosing issues and driving resolution with urgency and care
• Leverage knowledge of OT/IT systems (MES, ERP, device integration) to guide customers through complex implementation decisions
• Serve as a consistent voice of the customer internally — surfacing insights, patterns, and feedback to Product and Engineering teams
• Contribute to the development and improvement of internal processes, playbooks, and delivery frameworks
• Key Collaborators:
• Account Executives
• Customer Success Managers
• PreSales Engineering
• Product Management & Engineering
• Professional Services Team

Benefits

• Impactful Work: Have a direct impact on product and culture
• Work/Life Balance: Flexible work and unlimited vacation policy, virtual company events and happy hours
• Additional Perks: Commuter benefits, a work-from-home stipend, fitness subsidies
• Competitive Benefits: Healthcare, Dental, Vision, Short-term Disability, Long-term Disability, Health Reimbursement Account (HRA)
• Family-Friendly Policies: Parental Leave, 401K & Life Insurance
• Employee-Led Communities: Parents@Tulip, Hey Lady, Allies@Tulip and more- You’ve seen the challenges of day-to-day manufacturing operations firsthand — the inefficiencies, the untapped potential, and everything in between
• You thrive in fast-moving environments, take ownership of what you build, and genuinely care about the customers you work with
• You’re humble, curious, and just as comfortable presenting to a C-suite executive as you are walking a production line
• You believe technology should make people’s jobs better, not harder, and you’re energized by the challenge of making that happen
• BS in Engineering or similar field
• Experienced in Operations Technology, including MES, ERP, or similar systems; architecting and implementation experience is a strong plus
• Experienced in system and device integration in the manufacturing industry
• Strong project management, organization, and communication skills — written and verbal — with experience managing enterprise-level engagements
• 25% travel expected within North America
• Proven track record leading Lean Manufacturing or continuous improvement initiatives; ability to walk a shop floor and identify opportunities
• 6-8+ years of experience in manufacturing, operations technology, or a related field, with demonstrated customer-facing project leadership