Senior Member – GPS

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Key Responsibilities

1. Employee Onboarding

• Manage the complete pre-boarding and onboarding lifecycle for new employees in India.
• Ensure timely collection, verification, and processing of all required new hire documentation (e.g., identity proof, education certificates, background check forms).
• Coordinate with internal teams (e.g., IT, Payroll, Facilities) to ensure a seamless Day 1 experience, including system access, equipment setup, and workspace readiness.
• Conduct HR-related induction and orientation sessions, explaining company policies, benefits, and HR processes.
• Maintain accurate and up-to-date employee records in the HRIS (Human Resources Information System).

2. HR Ticket Handling and Query Resolution

• Serve as the first point of contact for HR-related queries from employees, managers, and external partners via the HR Shared Services ticketing system.
• Efficiently manage and resolve a high volume of tickets related to various HR topics, including policies, standard operating procedures (SOPs), benefits, and data changes.
• Ensure all tickets are logged, categorized, tracked, and resolved within established Service Level Agreements (SLAs) .
• Escalate complex or specialized issues to the appropriate HR Centers of Excellence (CoE) or other departments, ensuring a smooth handoff and follow-up.
• Contribute to the continuous improvement of the knowledge base by documenting resolutions and frequently asked questions (FAQs).

3. Compliance and Audit Support

• Ensure strict compliance with all local Indian labor laws and company policies during the onboarding and record-keeping processes.
• Support internal and external HR audits by providing necessary documentation and data.

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