Senior Member Services Officer

Are you passionate about providing outstanding customer service and help to everyday Kiwis? Ready to roll up your sleeves and be part of something game-changing? Come work with us!

We're looking for a positive people-person and developing leader to join the Unity Community in our Napier Branch, helping our members reach their financial needs and goals.

About Unity

With approximately 32,000 members across Aotearoa, our mission is to help everyday Kiwis achieve a better tomorrow through our range of simple, straight-forward money solutions. We offer a range of products, helpful information, and support – from everyday and savings accounts, to home and personal loans, to term deposits – in a way that brings humanity back to banking. Our personalised services reflect our commitment to long-lasting partnerships with our members and community – that’s what a credit union is all about!

About the role

As a Senior Member Services Officer, you’ll play a key role in delivering an exceptional experience for our members.

In this role, you will:

• Provide outstanding customer service, ensuring high member satisfaction and positive feedback, by supporting our members with their everyday financial needs and helping them make the most of their banking experience.
• Assess, process, and assist your team with lending applications, ensuring they’re in line with NZ legislation, CCCFA, responsible lending, and Unity processes and policies.
• Work with a supportive and collaborative team and develop your leadership skills by, where required, assisting with coaching and mentoring and contributing to improved branch and team performance.
• Make a real difference, with the opportunity to engage in community focused initiatives.

This is a full-time position (40 hours per week) working Monday to Friday from 8:30am - 5:00pm.

For a more detailed look at the responsibilities of a Senior Member Services Officer at Unity, email [email protected] for a copy of the Position Description.

About you

We’re looking for someone with:

• At least 3 years’ proven experience in a home or personal loan lending role/s, including complex lending scenarios.
• Passion for helping people and the community.
• Strong knowledge of New Zealand financial services legislation (CCCFA/responsible lending).
• A natural leadership maturity with coaching and mentoring skills in a team environment.

How to apply

Take a look at our website and if Unity interests you, let’s talk. Apply through Seek now and bring us your awesome people energy! https://unitymoney.co.nz/

We will be screening applications as we go, so please submit your application now!