Senior Messaging Engineer - Microsoft O365

Aspiro, a top MSC Status company and one of "Top 3 Most Preferred Employers in Malaysia Shared Services" Graduan Awards. At Aspiro we value creativity, personal growth, and innovation.

Role Overview

The Senior Messaging Engineer is responsible to provide Level 3 support and manage Microsoft 365 messaging services.

What You'll Do?

• Provide L3 support and administration for Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Azure AD).
• Works with the cross-function team to design, implement, and maintain Microsoft 365 strategies, policies, and processes aligned with business needs.
• Act as escalation point for M365-related incidents, problems, and changes.
• Troubleshoot incidents and coordinate with Service Desk/L2 teams for resolution.
• Manage and maintain email infrastructure, including SMTP and security tools (e.g., Cisco CES).
• Create and maintain detailed documentation of Microsoft 365 infrastructure, processes and procedures
• Ensure compliance with ITIL processes (Incident, Change, Problem Management)
• Collaborate with vendors and internal stakeholders to drive service improvements.

Who We're looking for?

• Degree/Diploma in IT, Computer Science, or related field
• 6-7 years of experience supporting Microsoft 365 in enterprise environment.
• Strong expertise in Exchange Online, Azure AD, Teams, SharePoint, and OneDrive.
• Hands-on experience with Microsoft 365 administration, including Global Administrator privileges will be an added advantage.
• Familiar with ITIL processes and working with global support teams.
• Proven experience in effective stakeholder management.
• Ability to communicate in English and Bahasa Malaysia/Indonesia (regional support).
• Willing to provide after-hours/weekend support when required.

Why Aspiro?

• Career growth: We are ACCA-approved employer.
• Perks: Flexi wellness allowance, vibrant office environment and more!
• Feel Comfortable: Enjoy the flexibility of smart-casual attire.
• Comprehensive Support: EPF, SOCSO, EIS and ongoing training to help you succeed.

Ready to take the next step in your career? Join Aspiro today and make an impact!