Senior MS Dynamics 365 CRM Developer

What you will do

• Customize and extend Dynamics 365 and PowerApps; upgrade external client portal (HUBVue) to enable advanced client reporting and secure document sharing with internal teams to plan updates, test new features, and deliver improvements on time
• Design and build automated workflows, such as automating complex Case Assignment logic—to streamline daily operations and shift handovers
• Connect external systems with core database including integrating third-party telephony/CCaaS tools for automated call tracking and embedding Customer Satisfaction Surveys directly into HUB platform
• Troubleshoot and fix configuration gaps between the Dynamics 365 Sales and Customer Service modules to ensure data and sales activities flow seamlessly between teams
• Develop user-focused platform shortcuts, such as enabling agents to attach and email case documents directly from the HUB workspace without local downloads
• Design database and reporting solutions to automate manual tasks and build automated Case Fee Pricing calculators and update Reserve Reports using SQL, Power BI, and Power Platform tools
• Participate in an Agile/Scrum environment to plan, test, and deploy clean, production-ready code

What you bring

• 5+ years of proven experience as a Software Engineer, Full Stack Developer, or Senior Dynamics Consultant
• Proficient in languages & frameworks including C#, .NET, ASP.NET, MVC, NodeJS, JavaScript, jQuery, HTML, CSS
• Proficient with database & integration programs including MS-SQL, Azure SQL, SSRS, SSIS, Data Export Service, Data Gateways
• Proficient with the Microsoft ecosystem: Microsoft O365 suite, Power Platform (Power BI, PowerApps, Power Automate), MS AI, CRM SDK, REST/ODATA, and SOAP endpoints
• Advanced experience with Azure Cloud Environments and/or AWS API integrations.
• Strong foundational knowledge of Object-Oriented Programming (OOP) and enterprise Design Patterns
• Exceptional written and verbal communication skills, with the ability to document technical workflows clearly
• Strong analytical mindset to translate complex business processes into efficient software workflows
• Ability and willingness to work productively during the normal business hours of US EST time zone

What we offer

• HMO coverage from day one, 13th month pay, and government-mandated benefits
• An active employee engagement program at our Makati operations center

Hours and shifts

The work arrangement is onsite following normal US EST business hours.