Senior MuleSoft Platform Engineer

📍 Location: Lisbon, Portugal

🏢 Work Model: Hybrid (2 days/week onsite)

💼 Experience: 5–7 years

🌍 Language: English C1

Join act digital and take your career to the next level!

At act digital , we are looking for an experienced Senior MuleSoft Platform Engineer to join an international, cross-functional environment, focusing on Level 3 platform operations, incident management, automation, and continuous service improvement.

This opportunity is ideal for professionals with strong expertise in MuleSoft platform management and operations (rather than API development) , who are passionate about platform reliability, performance, and operational excellence.

🔹 Your Main Responsibilities

• Provide Level 3 operational support, maintenance, and troubleshooting for MuleSoft platforms.
• Investigate and resolve complex incidents, including escalations from L2 support teams, ensuring SLA compliance.
• Monitor and optimize platform capacity, performance, availability, and scalability.
• Perform Root Cause Analysis (RCA) and implement corrective and preventive actions.
• Support deployments, releases, and production changes.
• Develop automation scripts to streamline repetitive operational tasks.
• Maintain operational documentation, procedures, and knowledge articles.
• Contribute to continuous service improvement and operational efficiency.
• Collaborate with international technical teams and internal/external stakeholders.
• Participate in on-call and out-of-hours support activities when required.

🔹 What We're Looking For

Must-Have Skills:

• 5–7 years of experience in MuleSoft Platform Management & Operations .
• Hands-on experience with MuleSoft Flex Gateway (Omni Gateway) .
• Strong knowledge of Terraform, GitHub, and OpenShift .
• Experience with Argo CI/CD .
• Knowledge of API security and authentication protocols ( OAuth, OpenID Connect ).
• Foundational knowledge of AWS and Azure .
• Familiarity with ITIL processes , incident management, and operational best practices.
• Strong troubleshooting, analytical, and stakeholder communication skills.
• English C1 , comfortable working in an international environment.

Nice to Have:

• Knowledge of XML, XSD, WSDL, SOAP, JSON, and Java.
• Networking fundamentals (firewalls, load balancers, Virtual IPs).
• Certificate lifecycle management.
• Experience with SOAPUI and Postman.
• Linux administration knowledge.

🔹 Additional Requirements

• Degree in Computer Science, IT, or a related field.
• Ability to work autonomously and collaborate with multicultural teams.
• Availability for occasional out-of-hours support and short-term international travel.

💡 Why Join act digital?

At act digital , we connect talented professionals with challenging technology projects, fostering innovation, collaboration, and continuous professional growth.

You'll have the opportunity to work in an international environment, contribute to business-critical integration platforms, and develop your expertise in modern cloud and automation technologies.