Senior .NET Support Engineer (L2)

Key Responsibilities:Application & Production Support:

• Provide L2 support for enterprise applications hosted on Microsoft Azure.
• Manage and resolve complex production issues while ensuring SLA compliance.
• Lead major incident resolution and coordinate with cross-functional teams.
• Perform detailed root cause analysis (RCA) and recommend long-term solutions.
• Support production releases and deployment activities.

Technical Leadership:

• Support applications built using .NET / ASP.NET Core.
• Troubleshoot Azure PaaS services, Azure Logic Apps, Azure SQL, and API integrations.
• Monitor application performance using Azure Monitoring and Application Insights.
• Support SharePoint Online and OpenText enterprise platforms.
• Ensure stability and availability of SaaS applications running on Microsoft Cloud.
• Drive automation and monitoring improvements to enhance operational efficiency.

Operational Excellence:

• Mentor junior support engineers and provide technical guidance.
• Participate in operational governance and service improvement initiatives.
• Collaborate with development, infrastructure, and business teams to improve application reliability.
• Prepare RCA reports and support continuous improvement activities.

Qualifications and Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 610 years of experience in Application Support or Production Support.
• Strong experience supporting enterprise applications on Microsoft Azure.
• Experience handling major production incidents and leading RCA activities.
• Good understanding of ITIL-based support processes is preferred.
• Excellent communication, stakeholder management, and leadership skills.

Technical Expertise:

• Strong understanding of Azure architecture.
• Hands-on experience with .NET / ASP.NET Core.
• Azure PaaS services
• Azure Logic Apps
• Azure SQL performance tuning
• Azure Monitoring
• Azure Application Insights
• API integrations
• SharePoint Online administration and support
• OpenText platform support
• SaaS architecture on Microsoft Cloud
• AI-enabled enterprise platforms
• Major incident management
• Root Cause Analysis (RCA)
• Operational governance
• Technical leadership
• Automation and monitoring optimization