Senior Network Analyst

About the role

eClerx is looking for a Senior Network Analyst who will be responsible for maintaining and upgrading network systems, troubleshooting network problems, ensuring network security, and recommending hardware and software to improve network performance.

Key responsibilities

• Ensure that SLA commitments are met, including monitoring and reporting of the same
• Ensure that projects and activities are completed as per the commitment
• Conduct regular network infrastructure review to assess gaps and recommend changes to support the present organizational needs
• Optimize performance and availability of all enterprise systems
• Respond to and address security incidents and IT security policy violations pertaining to the enterprise infrastructure level immediately
• Work with concerned teams in troubleshooting technology problems
• Ensure that proper troubleshooting techniques, protocols, and tools are used in coming up with recommendations and solutions
• Ensure that technical recommendations are properly analyzed and based on hard facts
• Provide regular updates on the troubleshooting to the team, management, and client
• Ensure that the incident report and RCA are released within SLA post the troubleshooting work, and liaise with concerned groups for the resolution

About you

• Knowledge of TCPIP, LAN, WAN, Network Security, and NMS is highly preferred
• Demonstrated knowledge of Cisco products & solutions
• Complete understanding and working experience in ITIL and an information security-compliant/oriented environment
• At least 2-3 years' experience in installing/supporting/designing mixed LAN/WAN environments, switches, routers, firewalls, and related devices
• Strong organizational skills and attention to detail required
• Ability to work well under pressure, multitask, and meet demanding deadlines
• At least a Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in Computer Engineering, Electronics & Communications Engineering, or Computer Science
• Analytical and team management skills are a must
• Strong interpersonal and communication skills