NTT SINGAPORE PTE. LTD.

Key Responsibilities: 
<ol>
<li>Incident Leadership (Command &amp; Control)</li>
</ol>
<ul>
<li>Lead major incident bridge calls and take command of triage activities</li>
<li>Own engagement strategy, ensuring the right teams are mobilized quickly</li>
<li>Direct troubleshooting efforts across multiple network domains</li>
<li>Make real-time decisions on escalation, prioritization, and recovery actions</li>
<li>Maintain clear control of incident flow, ensuring focused and efficient resolution</li>
</ul>
<ol start="2">
<li>Technical Execution</li>
</ol>
<ul>
<li>Drive coordinated troubleshooting across technologies including routing, switching, firewalls, load balancing, and network security</li>
<li>Identify service impact and validate findings with technical teams</li>
<li>Anticipate failure scenarios and guide mitigation strategies</li>
</ul>
<ol start="3">
<li>Communication &amp; Business Alignment</li>
</ol>
<ul>
<li>Translate technical issues into clear business impact statements</li>
<li>Provide accurate, timely updates to stakeholders and leadership</li>
<li>Ensure consistency and clarity in all incident communications</li>
<li>Maintain alignment between technical actions and business priorities</li>
</ul>
<ol start="4">
<li>Governance, Quality &amp; Continuous Improvement</li>
</ol>
<ul>
<li>Ensure all incident records are complete, accurate, and meet enterprise standards</li>
<li>Enforce adherence to incident management processes and controls</li>
<li>Identify patterns, recurring issues, and systemic risks</li>
<li>Drive follow-ups that improve network stability and prevent repeat incidents</li>
<li>Maintain and enhance documentation, playbooks, and knowledge artifacts</li>
</ul>
Required Skills &amp; Experience: Critical Skills
<ul>
<li>Proven experience leading or directing major incident triage</li>
<li>Deep troubleshooting expertise across core network technologies (routing, switching, firewalls, load balancing, WAN/LAN)</li>
<li>Ability to interpret data from monitoring and logging platforms</li>
<li>Strong analytical thinking and structured problem-solving</li>
<li>Excellent verbal and written communication skills across technical and executive audiences</li>
<li>Ability to operate effectively in high-pressure, time-critical situations</li>
</ul>
Preferred Skills
<ul>
<li>Exposure to SDN and cloud networking (e.g., Cisco ACI, NSX, SD-WAN)</li>
<li>Experience with automation (Python, Ansible, APIs)</li>
<li>Familiarity with Agile tools and workflows (JIRA, Confluence)</li>
<li>Knowledge of configuration and network modeling tools (e.g., HPNA, Forward Networks)</li>
<li>Experience in financial services or other highly regulated environments</li>
</ul>
Work Schedule / Shift Pattern
This role operates within a 24x7 follow-the-sun Global Network Operations environment and requires flexibility to support continuous technical and operational coverage.
Work schedules and shift patterns will be aligned to regional business and operational needs and may include weekends, public holidays.
The role is expected to provide technical leadership coverage during assigned shift hours, lead or support major network incident triage and escalation when needed, and partner closely with peer leaders across regions to ensure effective technical handoff, restoration continuity, and sustained service stability.
NTT Singapore Pte Ltd (NTTS)
is the regional headquarters of NTT Communications Corporation (NTT Com) for Asia Pacific Region.
Established in 1997, NTT Singapore has more than 10 years of expertise in providing information and communications technology (ICT) solutions worldwide.
NTT Singapore offers diverse high-quality connectivity, data centre solutions, security services, IT management services, voice and conferencing solutions and solution integration services to its enterprise customers.
NTT Communications is a wholly owned subsidiary of Nippon Telegraph and Telephone Corporation (NTT Corp.), one of the world’s largest providers of telecommunications services.
In 2013, NTT Corp. is ranked no.1 in telecom industry in the Fortune Global 500* list with operating revenues of more than $133,077 million. It is positioned 32nd among the top 500 corporations worldwide.
NTT Com's extensive global infrastructure includes Arcstar secure private networks, which cover 196 countries/regions and a tier-1 IP backbone network connected with major ISPs worldwide, as well as secure data centers at over 150 locations worldwide.

Senior Network Consultant

Senior Network Consultant

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