Senior Network Engineer

Position Summary

We are seeking an experienced Senior Network Engineer to manage and lead enterprise IT infrastructure operations across Data Center (Azure and On-Premises) and Network Infrastructure environments.

The ideal candidate will possess deep technical expertise, strong operational leadership capabilities, and a strategic mindset to drive innovation through AI, Generative AI, and Agentic AI-enabled IT Operations.

This role is responsible for ensuring infrastructure availability, service reliability, SLA compliance, security, operational excellence, and continuous improvement across enterprise environments.

Key Responsibilities

Infrastructure Operations

Lead end-to-end operations of:

Data Center Infrastructure (Azure & On-Premises)

Network Infrastructure (LAN, WAN, Wi-Fi, SD-WAN)

Responsibilities include:

Ensuring high availability, performance, scalability, and reliability of infrastructure services

Managing proactive monitoring, incident management, problem management, and Root Cause Analysis (RCA)

Maintaining operational readiness and capacity planning for critical systems

Service Delivery & Operations Management

Establish and maintain service levels aligned with business requirements

Monitor and achieve SLA, OLA, KPI, and uptime targets

Lead major incident management and service restoration activities

Ensure adherence to ITIL processes and service management best practices

Drive operational governance and continuous service improvement initiatives

Security & Compliance

Ensure enterprise infrastructure complies with security and regulatory requirements

Implement and maintain network security controls, access management, and infrastructure hardening

Support disaster recovery, business continuity, and risk mitigation strategies

Stakeholder & Customer Management

Act as the primary interface between business stakeholders, customers, and infrastructure teams

Build and maintain strong relationships with customers and senior leadership

Present operational reviews, service reports, and improvement plans to executive stakeholders

Manage escalations effectively and ensure high customer satisfaction

Team Leadership

Lead, mentor, and develop multidisciplinary infrastructure teams

Manage workforce planning, performance management, coaching, and succession planning

Foster a culture of accountability, innovation, collaboration, and operational excellence

AI & Automation

Drive adoption of AI, Generative AI, and Agentic AI technologies within IT Operations

Identify automation opportunities across infrastructure and support processes

Implement AI-driven monitoring, analytics, predictive operations, and self-healing capabilities

Improve operational efficiency and productivity through automation initiatives

Continuous Improvement & Transformation

Lead infrastructure modernization and digital transformation programs

Implement best practices in observability, monitoring, reliability engineering, and cloud operations

Support cloud migration and hybrid infrastructure transformation initiatives

Drive process optimization and continuous service improvement

Vendor & Financial Management

Manage technology vendors, service providers, and support partners

Participate in budgeting, forecasting, and cost optimization initiatives

Ensure optimal utilization of infrastructure assets and service contracts

Desired Candidate Profile

Required Qualifications

Education

Bachelor's Degree in:

Computer Science

Information Technology

Engineering

Related discipline

Experience

Minimum 15+ years of experience in IT Infrastructure and Network Operations

Minimum 5+ years in leadership or managerial roles managing large infrastructure teams

Proven experience managing enterprise-scale and mission-critical environments

Experience working within Managed Services or large enterprise customer environments is mandatory

Technical Skills

Network Technologies

Cisco Campus & Data Center Solutions

Huawei Campus & Data Center Solutions

LAN, WAN, Wi-Fi, SD-WAN Technologies

Network Design, Deployment, and Operations

Security Technologies

Fortinet Security Solutions

Cisco Security Technologies

Firewalls

Access Control

Network Segmentation

Disaster Recovery & Business Continuity Planning

Cloud & Data Center

Microsoft Azure Infrastructure

Hybrid Cloud Environments

On-Premises Data Center Operations

Infrastructure Monitoring & Capacity Management

Operations & Service Management

ITIL Framework

Incident Management

Problem Management

Change Management

SLA/KPI Governance

Operational Reporting

Service Delivery Management

Automation & AI

Infrastructure Automation

AIOps (AI-Driven Operations)

Generative AI Solutions

Agentic AI Solutions

Predictive Analytics

Self-Healing Infrastructure

Key Competencies

Customer & Stakeholder Management

Service Delivery Management

Operational Governance

Strategic Planning

Team Leadership & Mentoring

Communication & Presentation Skills

Problem Solving & Decision Making

AI-Driven Innovation Mindset

Continuous Improvement & Transformation Leadership

Preferred Candidate Profile

Strong hands-on experience with Cisco, Huawei, and Fortinet technologies

Proven track record managing enterprise network and infrastructure operations

Experience supporting large-scale customers across Saudi Arabia, GCC, and Middle East environments

Strong leadership, customer management, and service delivery expertise

Experience driving automation, cloud adoption, AIOps, and infrastructure transformation initiatives

Strong understanding of AI-enabled infrastructure operations and modern enterprise technology landscapes

Must Have

Strong experience with Cisco, Huawei, and Fortinet technologies.

Proven track record managing enterprise network and infrastructure operations.

Experience supporting large-scale customers within GCC/Middle East environments.

Strong leadership, customer management, and service delivery background

Experience driving automation, cloud adoption, and infrastructure transformation initiatives.