Senior Network Engineer

About us:

EGATE Networks is a leading provider of managed network services, VoIP solutions and digital signage. Whether we're an extension of a client's existing IT team, or managing outsourced IT structure, we're customer obsessed and aim to provide best in class services. Our team is small, but our impact is mighty!

About the position:

We’re growing and looking to add a Senior Network Engineer to our team!

EGATE’s Network Engineers are responsible designing, managing, and operating our core network as well as customer managed network services. You will also act as a liaison between our Support team and EGATE’s customers.

The ideal candidate will take a self-directed approach to problem-solving, have a passion for technology, and have previous experience working with a network service provider or part of an Enterprise network team. If you’re the type of person who likes variety in their day-to-day role and enjoys providing a higher level of support to Enterprise customers, then we encourage you to apply!

This is a fully in-office position based at EGATE's head office. As EGATE supports customers in a 24/7 business environment, flexibility to support scheduled evening, weekend and after-hours coverage is required based on business needs.

Responsibilities:

• Provide technical and customer support to EGATE’s Enterprise customers
• Accountable for ensuring the EGATE’s support team is equipped and prepared to provide best-in-class support
• Responding to technical alert notifications on servers, network services and network devices or appliances
• Creating and managing technical and other customer service tickets
• Providing technical support services for servers, network appliances, firewalls, routers, switches and other network and system devices
• Coordinate with other team members and customers
• Scheduled and ad hoc on-call assistance as required

Requirements

• Minimum of 7+ years of professional practical, hands-on network management
• Proficient experience operating and configuring network protocols including: BGP, VRRP, OSFP, PPPoE, IPsec, network switches, and WiFi systems
• In-depth knowledge of IP network concepts, devices, and protocols
• Experience with network operating systems such as Cisco IOS, Cisco Meraki, Fortinet, Mikrotik, or Juniper
• Experience configuring and managing firewalls such as Cisco ASA/FTD, Palo Alto Networks PAN-OS, or Fortinet FortiOS
• Some programing, automation, or scripting experience in python or other languages and systems
• Creative problem solver with solid troubleshooting skills
• Customer service focused with drive to learn new technical skills
• Applicants must be proficient in English communication, both written and verbal, to effectively collaborate with cross-functional teams and articulate complex technical concepts to non-technical stakeholders
• High school diploma or relevant college program

Nice to have:

• CCNA, CCIE, CCNP designations, or other industry technical certificates
• Familiarity with Atlassian suite of productivity tools
• Experience with VOIP systems and other related technologies
• Familiar with basic Linux systems administration tasks and functions
• Experience with VMware ESX or other hypervisor platforms
• Experience with public cloud interconnects such as AWS DirectConnect or Azure ExpressRoute
• Experience with operating and using public cloud services in AWS, GCP or Azure
• Experience with Microsoft’s suite of Enterprise technology tools such as Entra
• Additional programing or scripting experience in python or other languages

Why EGATE:

• We're big believers in continuous learning and support our employees' professional development
• Competitive compensation, including paid vacation and sick days, Health Spending Account
• Small, friendly office environment with free beverages (pop, water, coffee, tea)
• Accessible by transit, with free parking onsite
• Company social events, including birthday celebrations and team outings

Our hiring process includes interviews, a technical assessment, and background/reference checks. While we value every candidate's interest, only qualified candidates will be contacted.

EGATE is an inclusive work environment and as such has a workplace accommodation policy in place; if you require any accommodation please advise in your application so we may coordinate.

Pay: $100,000.00-$130,000.00 per year

Benefits:

• Company events
• Discounted or free food
• On-site parking
• Paid time off

Work Location: In person