Senior Network Engineer (L2/P2)

Job Title: Senior Network Engineer (L2/P2)
Location: Ahmedabad, Gujarat
Shift Timing: Rotational shift

Overall purpose of the job:

• To manage and own support tickets in relation to existing customer services
• To work closely with the 3rd level engineers who provide an internal escalation point

Key responsibilities for this job:

• Troubleshooting customer technical faults and driving fault resolution
• Regular communication verbally and written with existing customers
• Take ownership and effectively manage support tickets including incidents and changes requests
• Documentation of customer solutions – OSS System, Visio documentation, technical summary write up
• Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects

Technical environment:

• Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper
• Wireless; Cisco, Meraki, Aruba
• Security; Palo Alto, Prisma, Fortinet, Cisco ASA
• SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage
• Cisco NAC ISE, SD-A/DNAC, DOT1x
• Cisco Nexus 7xxx, 5xxx, 2xxx series

Knowledge and experience required:

• Knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level
• Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS
• Knowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRP
• Excellent verbal and written communication skills with a professional phone manner
• Flexible approach to work with the ability to work effectively under pressure
• Ability to work in a team with little supervision using own initiative
• Strong customer service focus
• Responsible and willing to take ownership
• Eager to learn and develop technical skills
• Positive and professional attitude

Desirable knowledge and experience:

• CCNA, CCNP and/or JNCIS certified
• Experience with Unix based operating systems
• Programming and scripting experience (python, bash scripting)
• Juniper platform configuration experience is ideal, SRX and EX series
• Firewall configuration experience is advantageous particularly with Fortigate, Palo Alto, Cisco ASA
• Experience with Alcatel SR & ESS

Experience with using networking test tools such as Wireshark

Job Category: Managed IT Services

Job Level: Middle Level

Work Location: Onsite