Senior Network Operations Engineer

Role : Engineer III Sr. Technician Network

Location: Delhi NCR / Hyderabad / Bengaluru / Pune
Work Model: Hybrid
Shift: US-Aligned Night Shift , 24*7 Rotational Shifts
Function: Network Operations / NOC

We are looking for a Senior Network Technician / Network Engineer to join our Network Operations team. The role involves monitoring, troubleshooting, and supporting enterprise network infrastructure in a 24x7/NOC environment.

Key Responsibilities

• Troubleshoot network, routing and switching issues.
• Handle incidents, service requests and changes through ServiceNow/ITIL.
• Support Cisco routers, switches, LAN/WAN, VPN and SD-WAN.
• Monitor network performance and identify issues proactively.
• Resolve issues within defined SLA timelines.
• Coordinate with clients, ISPs and internal teams for issue resolution.
• Perform network configuration, upgrades and migration activities.
• Guide junior team members and handle technical escalations.

Required Skills

• Strong knowledge of Cisco Networking.
• Good understanding of TCP/IP, Routing & Switching.
• Experience with LAN/WAN, VPN and SD-WAN.
• Experience in NOC / Network Operations / Network Support.
• Knowledge of ServiceNow / ITIL / Incident Management.
• Exposure to Cisco Meraki, Cisco ISE, Cisco Umbrella, Fortinet/Palo Alto or similar technologies.
• CCNA certification required; CCNP is an advantage.
• Good communication skills.
• Comfortable working in US night shifts.