Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are seeking a Senior NICE CXOne Engineer with strong expertise in contact center technologies and IVR development. This role requires working closely with clients and internal teams to design, implement, and enhance contact center solutions using the NICE CXOne platform. The ideal candidate will play a key role in designing IVR systems, integrating backend services, and ensuring reliable deployment of enhancements across multiple agencies.

Qualifications

• 5+ years of experience with NICE InContact and/or NICE CXone.

• 3+ years of experience scripting in NICE CXOne Studio.

• Strong conflict management skills with the ability to navigate and resolve issues.

• Excellent organizational communication skills, both written and verbal.

• Proven ability to collaborate and work effectively in a team environment.

• Experience in creating contact center dashboards.

• Familiarity with Salesforce.

• Basic knowledge of intersystem networking and data traffic flow between components.

• Ability to troubleshoot end-to-end call center applications, including issues in Chrome and Edge when interacting with web-based applications like Salesforce or Microsoft Dynamics.