Senior NOC Engineer

We are looking for you who have previous experience with customer support in hosting. You will work as a Senior NOC Engineer to join our Customer Service team in Malta!

As a person, you are committed, open-minded, customer-oriented, and responsible.

You like problem-solving and have a critical mindset. We also expect you to have strong troubleshooting skills as well as written and verbal English skills!

Responsibilities

• Proactive monitoring and support of the production systems
• Event and Incident handling
• Investigate problems, perform root cause analysis, and derive resolutions
• Act as an escalation point for issues flagged by customer support, respond to customer inquiries
• Work closely with our internal operations engineering support teams
• Single point of contact for all teams
• Roll out innovative ideas and solutions that will enable NOC to work more efficiently
• Creating and maintaining technical documentation and processes, reporting tasks
• Understand and find ways to automate tasks within operations

What we’re looking for

• 3+ years of NOC experience
• Understanding of networking
• Proactive monitoring
• Incident management
• Linux / Windows proficiency, experience with different Linux distros (Debian, Ubuntu, CentOS, etc.)
• Experience with domain names, hosting, and SSL support
• Proficiency in websites migrations between servers/providers
• Experience working with VMware technologies

Bonus

• Advanced Bash scripting skills
• Understanding and experience in working with DNS
• WordPress troubleshooting