Senior Nursing Manager

Key Responsibilities

1. Block-Level Nursing Leadership

·         Provide overall leadership and direction to all nursing teams within the assigned block.

·         Oversee the operations and performance of approximately 3–4 wards.

·         Ensure consistency in nursing standards, work practices and resident care across all wards under the block.

·         Translate Nursing Department priorities and management directions into ward-level actions.

·         Provide guidance and support to Nursing Managers, Nursing Officers and ward leaders.

·         Escalate significant clinical, operational or manpower issues to the Director of Nursing in a timely manner.

2. Resident Care & Clinical Standards

·         Ensure residents receive safe, effective, appropriate and person-centred care.

·         Monitor the overall quality of nursing care within the assigned block.

·         Review complex, high-risk or deteriorating resident cases where required.

·         Ensure appropriate care plans, nursing assessments and interventions are implemented.

·         Promote continuity of care and consistent standards across shifts and wards.

·         Work with multidisciplinary teams to address residents’ changing care needs.

3. Ward Management Oversight

·         Oversee the performance and operations of each ward within the assigned block.

·         Conduct regular ward rounds and management reviews.

·         Ensure ward environments are safe, organised and conducive to resident care.

·         Monitor operational issues including resident flow, admissions, transfers and discharge arrangements.

·         Ensure ward leaders follow up on identified issues within agreed timelines.

·         Promote consistent implementation of organisational policies and nursing procedures.

4. Manpower Planning & Deployment

·         Oversee nursing manpower planning within the assigned block.

·         Review staffing levels, skill mix, shift deployment and ward manpower requirements.

·         Coordinate cross-ward manpower deployment where operationally necessary.

·         Work with Nursing leadership and HR on vacancies, recruitment needs and staffing gaps.

·         Monitor overtime, leave planning, absenteeism and manpower utilisation.

·         Ensure staffing arrangements remain safe and appropriate to resident acuity and operational needs.

5. Staff Leadership & Performance Management

·         Supervise and develop Nursing Managers, Nursing Officers and other nursing staff within the block.

·         Set clear performance expectations and accountability.

·         Conduct or support staff performance reviews.

·         Provide coaching and guidance to ward leaders.

·         Address performance, conduct or competency concerns in collaboration with DON and HR.

·         Identify high-potential staff and support succession and development planning.

·         Promote a professional, respectful and accountable nursing culture.

6. Clinical Governance & Quality

·         Monitor clinical quality indicators across all wards within the block.

·         Review trends and variances in areas such as:

·         Falls

·         Pressure injuries

·         Medication incidents

·         Infection

·         Hospital transfers

·         Wound outcomes

·         Resident deterioration

·         Documentation compliance

·         Ensure timely investigation and follow-up of significant clinical issues.

·         Work with Quality & Risk Management on audits, incident reviews and improvement actions.

·         Ensure corrective and preventive actions are completed and sustained.

7. Incident Management & Risk

·         Oversee the management of clinical and operational incidents within the assigned block.

·         Ensure incidents are reported, reviewed and escalated appropriately.

·         Participate in or lead incident reviews and root-cause analyses where required.

·         Monitor recurring trends and ensure appropriate preventive actions are implemented.

·         Identify block-level clinical and operational risks and escalate significant concerns.

·         Promote a culture of timely reporting, learning and continuous improvement.

8. Nursing Documentation & Care Planning

·         Ensure nursing documentation is timely, accurate and complete.

·         Monitor the quality of nursing assessments, care plans and progress documentation.

·         Address recurring documentation gaps.

·         Ensure resident information is appropriately communicated during shift handovers and multidisciplinary discussions.

·         Support improvements in electronic or paper-based clinical documentation systems.

9. Regulatory & Audit Compliance

·         Ensure wards within the assigned block comply with applicable regulatory, licensing and organisational requirements.

·         Support internal and external audits and inspections.

·         Ensure required documents, records and evidence are available and properly maintained.

·         Track findings and ensure agreed actions are closed within required timelines.

·         Work closely with QRM and Nursing leadership on compliance matters.

10. Infection Prevention & Control

·         Ensure compliance with infection-prevention and control practices across wards.

·         Monitor infection trends and high-risk areas.

·         Work with IPC leads and Nursing leadership on outbreak management where required.

·         Reinforce correct practices including hand hygiene, isolation precautions and infection-control procedures.

·         Ensure staff receive appropriate training and follow-up where gaps are identified.

11. Staff Competency & Development

·         Work closely with the Nurse Educator and Clinical Instructor to identify training and competency needs.

·         Monitor competency status within the assigned block.

·         Ensure staff complete required training and competency assessments.

·         Identify recurring practice gaps requiring education or remedial training.

·         Support orientation and development of new nursing staff and ward leaders.

12. Multidisciplinary Collaboration

·         Work closely with Medical, Rehabilitation, Social Work, Dietetics, Pharmacy, Operations and other departments.

·         Participate in multidisciplinary discussions and complex-case reviews.

·         Coordinate resolution of issues affecting resident care.

·         Ensure nursing considerations are appropriately represented in block-level operational decisions.

13. Resident & Family Engagement

·         Support ward leaders in managing significant resident and family concerns.

·         Meet families where escalation or senior nursing input is required.

·         Ensure complaints and concerns are addressed professionally and promptly.

·         Promote clear, respectful and compassionate communication with residents and families.

14. Operational Performance & Reporting

·         Monitor the overall performance of the assigned block.

·         Consolidate information and updates from individual wards.

·         Prepare regular reports for the Director of Nursing on:

·         Manpower

·         Resident care

·         Clinical incidents

·         Quality indicators

·         Audit findings

·         Staff performance

·         Operational risks

·         Highlight significant trends, gaps and recommended actions.

15. Policies & SOP Implementation

·         Ensure nursing policies and SOPs are consistently implemented across all wards in the assigned block.

·         Identify operational difficulties or inconsistencies in implementation.

·         Provide feedback to Nursing leadership and QRM on areas requiring clarification or improvement.

·         Ensure staff are briefed and trained when policies or procedures are updated.

16. Emergency & Escalation Management

·         Provide senior nursing oversight during significant clinical or operational events.

·         Support response to resident deterioration, outbreaks, staffing shortages and other emergencies.

·         Ensure escalation protocols are followed.

·         Coordinate block-level response where multiple wards are affected.

·         Provide leadership and decision-making support to ward teams during critical situations.

17. Continuous Improvement

·         Identify opportunities to improve nursing workflows, resident outcomes and staff productivity.

·         Lead or support nursing quality-improvement projects.

·         Compare performance across wards and address significant variations.

·         Promote sharing of good practices between wards.

·         Support organisation-wide improvement and transformation initiatives.

Requirements

·         Registered Nurse with the Singapore Nursing Board.

·         Degree in Nursing or recognised equivalent qualification.

·         Preferably at least 8–10 years of relevant nursing experience.

·         At least 3–5 years of nursing management or supervisory experience is preferred.

·         Strong experience in nursing operations, clinical governance and staff management.

·         Experience in nursing homes, geriatrics, community care or long-term care would be highly advantageous.

·         Demonstrated ability to manage multiple wards, teams or service areas.