Senior OC Analyst

Job Summary The S r. OC Analyst is responsible for administrating and supporting client’s operating system environments according to best practices, ensuring high levels of system availability and performance.

Responsibilities

• Provide L1/L2 troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks.
• Manage alerts for Microsoft Windows Server OS services such as DHCP, DNS, AD, and CA.
• Respond to events to ensure the highest level of system and infrastructure availability.
• Collaborate with client application teams to resolve operating system, availability, and performance-related issues.
• Monitor security, backup, and redundancy systems according to predefined standards.
• Work closely with and support the IT Service Desk, Engineering team, and vendors to expedite issue resolution.
• Regularly review logs of events based on organization/client requirements.
• Properly administer assigned tickets, including documentation, updates, and managing ticket performance.
• Identify opportunities for alert reduction and automation.
• Recognize alert patterns and suggest solutions.

Skills And Experience Experience:

• Experience with the basic administration of Windows servers, including a fundamental understanding of networking infrastructure.
• Demonstrated familiarity of Active Directory.
• Work experience in Computer Science. (Nice to Have)
• 2 + years of work experience in a related field preferred. (Nice to Have)

Education:

• A high school diploma is a prerequisite for this position.
• A bachelor's degree in C omputer S cience , Engineering, IT, or equivalent work experience. (Nice to Have)

Technical Competen cies:

• Basic knowledge of the ITIL framework.
• Basic knowledge of Active Directory services.
• Knowledge of Linux Operating Systems (Nice to Have) .
• Knowledge of or training in Cisco CCNA.
• Cisco CCNA Certification (Nice to Have) .
• Knowledge of disaster recovery techniques.
• Basic knowledge of scripting languages such as VBScript, BAT, and PowerShell.
• Be familiar with Microsoft Office 365 and email security applications.
• Understanding of virtualization technologies.
• Familiarity with cloud computing concepts and basic operations.
• Understanding of infrastructure operations management, including backup, antivirus, and patching.

Language Skills:

• Proficiency in English and Spanish (Oral and written), with a minimum of B2 level proficiency in both languages being a requirement.

About Auxis Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.