Senior Office Administrator / Operations Coordinator

PJ Electrical & Air-Conditioning Services (PJES) is seeking an experienced and motivated Senior Office Administrator / Operations Coordinator to join our growing team in Cairns.

This is a full-time position that offers variety, responsibility, and the opportunity to become a key member of our administration and operations team.

About the Role

The successful applicant will play an important role in supporting the day-to-day operations of the business, working closely with management, office staff, technicians, suppliers, and clients.

Responsibilities include:

• Customer service and telephone support
• Creating and managing jobs in AroFlo
• Scheduling technicians and coordinating daily workload
• Liaising with customers, suppliers, and manufacturers
• Managing purchase orders, parts ordering, and parts returns
• Supporting invoicing and job completion processes
• Managing client portals and contract administration requirements
• Maintaining electronic records and filing systems
• Assisting with compliance, training, and administration activities
• General office and operational support

About You

To be successful in this role, you will have:

• Previous administration or service coordination experience
• Strong organisational and time management skills
• Excellent communication skills
• High attention to detail
• Strong customer service skills
• Confidence using Microsoft Office and Microsoft 365 applications
• Ability to work independently and as part of a team
• A positive and proactive attitude

Highly Regarded

• Experience in electrical, air conditioning, construction, maintenance, or trade services industries
• Experience with AroFlo or similar job management software
• Contract administration experience
• Experience with client portals and compliance documentation
• Certificate III or IV in Business Administration

What We Offer

• Full-time permanent position
• Friendly and supportive team environment
• Ongoing training and development
• Diverse and interesting work
• Long-term career opportunities
• Opportunity to grow into a senior operations support role