Senior Officer - Customer Operations

Designation: Key Accounts Officer / Executive

Reporting to: Area Sales Manager

Location: Chandigarh

Role: To manage the modern trade outlets like Big Bazaar, Dmart etc. and achieve the required sales

target for the respective territory along with ensuring availability and visibility of Nestlé products in the

outlets.

Job Description:

1. Planning Customer Plan

Planning an Integrated Commercial Plan for assigned customer

Develop rolling monthly sales plan at Customer/Account level for the following 3 months

Assortment Planning at Customer/Account level

Develop Account specific Activation Calendar on a Quarterly Basis

2. Customer Management

Achieving Volume Planned during OPL

Planning & Execution of Account Specific Activation Programs

Account Specific Customer Service

Price Control & Stability, Act as a single window

Terms of Trade Agreement & Implementation

3. Progress Review & Suggest Inputs to Generate Demand

Achievement & monitor progress of Redistribution value and volume targets

Present Account wise review on a Quarterly basis

Identify Gaps at customer level vis-à-vis Business Plans & suggest inputs

Ensure Nestle contribution to Account perpetually increases over time. Monitor, evaluate & Control CCS

Key Skills:

• Communication Skills
• Analytical Approach
• Networking Skills
• Flexible and Resourceful
• Innovativeness
• Poise & Confidence
• Understanding of sales systems and processes.