Senior Officer - DSM

To develop, implement and monitor systematic tools to address challenges that pace the Unit and develop solutions and offer options that translate desired objectives to implementable and measurable process steps

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Prepare and monitor Collections MIS & Billing for consumer assets and identify opportunities of process improvements

• Responsible for timely delivery MIS reports to business on daily basis and ensure highest accuracy in agency billing and employee incentives

• Generating insights/trends from the allocation/resolution data month on month

• Serving ad-hoc data requirement from business.
  Creating the analytical dashboards as per business needs.

• Tracking the effectiveness of ongoing strategies and suggesting pockets of improvements

• Develop automation of processes to improve quality & reduce TAT

• Suggesting best ways to harness bureau data and derive insights out of it for higher resolutionsPost Graduate/ Graduate in any discipline

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