Western Union

LOCATION: BR – São Paulo
TYPE: Full time
WORK SHIFT: Hybrid
POSTED: October 16, 2026
ID: JR0131781
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Role Responsibilities
As a Senior Officer, Operational Risk you will be responsible for strengthening the Operational Risk Framework, partnering with business areas to identify, assess, monitor, and mitigate operational risks while supporting a strong risk culture and regulatory compliance.
<ul>
<li>Collaborate with the First Line of Defense to identify, assess, monitor, and periodically review operational risks and controls.</li>
<li>Support the Operational Risk Management Framework.</li>
<li>Lead and coordinate Risk and Control Self-Assessments (RCSA) across business areas.</li>
<li>Monitor Key Risk Indicators (KRIs), operational loss events, incidents, and remediation plans.</li>
<li>Perform risk assessments for new products, projects and strategic business initiatives.</li>
<li>Support operational resilience, business continuity, incident management.</li>
<li>Prepare risk reports, dashboards, and presentations for senior management and governance committees.</li>
<li>Support risk management activities related to, Digital Assets/cryptocurrencies.</li>
<li>Conduct risk awareness sessions, workshops, and training initiatives to strengthen risk culture across the organization.</li>
</ul>
Role Requirements
<ul>
<li>Bachelor’s degree in business administration, Economics, Finance, Engineering, Statistics, Accounting, or a related field.</li>
<li>5+ years of experience in Operational Risk, Internal Controls, Audit, Compliance, or Enterprise Risk Management within banking, financial services, payments, foreign exchange, or fintech.</li>
<li>Solid understanding of operational risk management principles and methodologies.</li>
<li>Experience with Risk and Control Self-Assessments (RCSA), Key Risk Indicators (KRIs), operational loss management, incident management.</li>
<li>Knowledge of Brazilian regulatory requirements applicable to financial institutions.</li>
<li>Exposure to cryptocurrency, stablecoins, digital assets, or blockchain-related products is highly desirable.</li>
<li>Experience preparing management and executive-level risk reporting.</li>
<li>Experience with data analytics tools (e.g., Power BI, SQL, Python, or similar).</li>
<li>Advanced level of English is required.</li>
<li>Spanish proficiency is considered a plus.</li>
</ul>
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Brazil-specific benefits include:
<ul>
<li>Medical (CarePlus) and dental (Privian) assistance: plans with no fixed contribution, with co-participation in consultations and exams</li>
<li>Life insurance</li>
<li>Food voucher</li>
<li>Meal voucher</li>
</ul>
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Estimated Job Posting End Date:
11-21-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Senior Officer, Operational Risk

Senior Officer, Operational Risk

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