Senior Officer, Telecom Services (0410)

Job Purpose

• The job holder responsible for system operation: Directly performing monitoring activities, handling incidents, ensuring network infrastructure systems operate stably, safely and with high availability.
• The job holder responsible for user support: Directly support users in daily activities, ensuring users' problems are handled as quickly as possible, meeting their business needs.

Key Accountabilities Responsibility In System Operation

• Perform normal operational tasks: Monitor and report the daily operating status of the telecommunications system (healthy daily checklist)
• Perform special operational tasks: Troubleshooting, problems, performing backup testing.
• Manage and update CMDB for the system.
• System status report.
• Update system operating documents.
• Research and deploy solutions to optimize system capacity
• Improve work processes to improve operational efficiency

Success Profile - Qualification and Experiences Qualifications

• Bachelor's degree or higher, majoring in Information Technology

Work Experience

• Have worked in the IT field for at least 5 years
• Having at least 3 years of experience in providing network services in large organizations, especially banks

Foreign language

• English, Level 1/ or as prescribed by TCB from time to time.

Other Requirements

• International Certificate of System