Senior Officer, Underwriting

Company description:

Chow Tai Fook Life Insurance Company Limited ("CTF Life") is proud of its rich, 40-year legacy in Hong Kong. CTF Life is a wholly-owned subsidiary of CTF Services Limited and one of the most well-established life insurance companies in Hong Kong. As a member of Chow Tai Fook Enterprises Limited, CTF Life consistently strengthens its collaboration with the ecosystem of the Cheng family ("Chow Tai Fook Group" or "the Group") to support customers and their loved ones in navigating life's journey with personalised planning solutions, lifelong protection and diverse lifestyle experiences. By leveraging the Group's robust financial strength and strategic investments across the globe, CTF Life aspires to become a leading insurance company in Asia while continuously creating value beyond insurance.

Job description:

In this role, you will be responsible for conducting underwriting assessments for both medical and non-medical insurance applications within assigned approval limits, ensuring all decisions comply with the Company's underwriting rules, guidelines, and risk standards. You will provide quality service and professional support to both internal and external customers, while applying strong analytical, decision-making, and problem-solving skills to evaluate risks effectively. In addition, you will contribute to underwriting training and knowledge-sharing initiatives, support the development of team capabilities, and ensure all cases are handled in accordance with agreed turnaround times and service standards.

What the role is?

• Perform underwriting assessments for both medical and non-medical cases within designated approval limits, ensuring compliance with company underwriting rules and guidelines.
• Handle re-underwriting cases and case referrals, with the ability to manage escalated and complex underwriting assessments.
• Ensure underwriting decisions are made within the team's turnaround time (TAT) standards to maintain service excellence and operational efficiency.
• Support and train junior underwriters, sharing knowledge and best practices to enhance team competency and underwriting quality.
• Serve as a key contact for sales and distribution channels, as well as internal stakeholders, providing professional underwriting advice, support, and timely responses to enquiries.

What we look for?

• 5-7 years of underwriting experience in the life insurance industry
• Self-motivated, independent, and able to work under pressure
• Strong knowledge of insurance products, compliance requirements & good underwriting skills
• Good analytical, decision-making, and problem-solving skills

Profile description:

Personal Information Collection Statement

At Chow Tai Fook Life Insurance Company Limited ("the Company") we respect the privacy of your personal data and are committed to fully complying with the Personal Data (Privacy) Ordinance ("the Ordinance").

The personal data that we collect and/or hold (whether contained in this application form or otherwise obtained) includes your personal details, contact information, education and training details, employment details, financial details, and information on your social circumstances.

Provision of personal data by you is mandatory for selection purposes. Personal data collected through this application will be used by the Company to assess your suitability to assume the job duties of the position for which you have applied. The Company may not be able to process your application if you fail to provide your personal data.

Applicants not contacted within four weeks after the interview / test may consider their application unsuccessful. The information provided will be kept for 2 years for consideration of other suitable posts.