Senior Onboarding Specialist

Who you are

• You are a strategic, detail-oriented professional with expertise in the Employer of Record (EOR) industry
• You thrive on managing complex international onboardings and turning nuanced challenges into seamless customer and employee experiences
• A natural collaborator, you enjoy working across departments to optimize workflows and bridge product gaps
• You are highly organized, deadline-driven, and committed to delivering high-touch service that helps customers scale their global teams with confidence
• As a Senior International Onboarding Specialist, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:
• Consultative - Takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening
• Taking responsibility - Being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior
• Adaptability - The ability to adjust your approach or actions in response to changes in your internal and external environment
• Solution-oriented - Identifies the source of a question or challenge and provides the right, or a better, way of doing things
• Curious - The innate desire to learn, grow and understand
• Minimum 5+ years in onboarding or implementation, with at least 1–2 years specifically in the EOR industry or international hiring being a plus
• Technically proficient problem-solver dedicated to improving product functionality and resolving complex issues
• Strong consultative communication skills with a focus on providing clear, actionable guidance to customers
• Highly organized and capable of managing multiple high-priority projects in fast-paced environments
• Collaborative team leader committed to mentoring peers and fostering a supportive internal culture
• Resourceful and proactive, with a proven ability to navigate ambiguity and drive initiatives to completion
• Familiarity with JIRA, Zendesk, Salesforce, and Notion is a plus
• Multilingual fluency is a plus

What the job involves

• Own the full technical and operational setup for international hires, including the execution of employment agreements, statutory policy alignment, local enrollments, and the successful implementation of local benefit enrollments to ensure 100% Day 1 compliance
• Identify customer needs during the implementation phase to recommend essential supplemental services, including but not limited to, IT provisioning, background checks, supplemental benefits, and more
• Lead high-impact initiatives to improve the customer and employee journey and drive efficiency across the onboarding experience for our workers and admins
• Partner cross-functionally with Sales, Legal, Customer Success, Operations, and Product to resolve gaps and deliver a cohesive customer and employee experience
• Drive process innovation and automation, identifying opportunities to automate and optimize workflows
• Act as a global EOR expert, guiding admins through country-specific nuances and supporting their expansions into new markets
• Manage timelines and SLAs proactively, navigating roadblocks with creative problem-solving to ensure customer and employee satisfaction
• Lead and participate in strategic projects across functions, collaborating closely with teammates and modeling a growth mindset
• Advocate for the customer and employee, blending product knowledge with resourcefulness to influence the product roadmap
• Support the business with new market expansion by contributing to developing and documenting operational playbooks and best practices for the new country onboarding experience
• Other duties as needed based on departmental/organizational needs

Benefits

• Paid volunteer work
• Paid parental leave
• Work from home opportunities
• Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc
• Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more
• All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure
• Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching
• Apprenticeship program that supports internal movement and growth