Senior Operation Admin Executive

Key Responsibilities

• Lead and guide the Operation Admin team to achieve operational KPIs, particularly in POD accuracy, timeliness and customer service level.
• Coordinate closely with warehouse, operations, sales and external parties to ensure smooth daily operations and timely follow-up.
• Monitor operational issues and ensure proper escalation and resolution within the required timeline.
• Identify root causes of recurring issues and implement effective corrective and preventive actions.
• Ensure compliance with company SOPs, policies and operational requirements.
• Review existing work processes and recommend improvements to enhance efficiency and service quality.
• Handle ad-hoc and urgent operational matters independently with minimal supervision.
• Apply cost-conscious decision-making while maintaining operational efficiency and service standards.
• Prepare and maintain operational reports, tracking and analysis for management review.
• Perform any other duties as assigned by Management from time to time.

Requirements

• Diploma/Degree in Business Administration, Operations Management or a related field.
• Relevant working experience in operations administration, preferably with experience supervising or guiding a team.
• Strong Microsoft Excel skills for reporting, tracking and data analysis.
• Strong communication, coordination and problem-solving skills.
• Able to work independently, take ownership and follow through on assigned matters.
• Mature, organised and able to handle urgent operational issues effectively.
• Strong attention to detail and commitment to accuracy and timely completion of work.