Senior Operation

About OUTLIER

OUTLIER is a fast-growing company building modern commerce and technology solutions. We believe great execution comes from strong systems, clear ownership, and continuous improvement.

We're looking for an Operations Lead who enjoys building efficient processes, leading operational teams, and making sure everything behind the scenes runs smoothly. This role is ideal for someone who loves solving problems, improving workflows, and taking ownership of business operations.

If you enjoy creating order from complexity and helping teams perform at their best, we'd love to meet you.

What You'll Do

As the Operations Lead, you'll be responsible for ensuring the company's day-to-day operations run efficiently while continuously improving internal processes and supporting business growth.

Operations Management

• Lead and oversee daily administrative and operational activities.
• Plan, prioritize, and monitor work across the Operations and Administration teams.
• Ensure daily operations are completed accurately and on schedule.
• Identify operational issues and proactively implement solutions.
• Design, improve, and maintain Standard Operating Procedures (SOPs) to increase efficiency.

Inventory & Logistics

• Oversee inventory receiving, storage, picking, packing, and shipping processes.
• Monitor inventory accuracy and investigate discrepancies.
• Coordinate with logistics providers to ensure timely deliveries.
• Resolve shipping and fulfillment issues efficiently.

Documentation & Tax Administration

• Review business documents and tax-related documentation for accuracy.
• Ensure all documents are complete before submission to customers and the accounting team.
• Coordinate with Finance to ensure compliance with company policies and legal requirements.

Procurement & Vendor Management

• Source and evaluate suppliers and service providers.
• Compare quotations and negotiate pricing, service terms, and delivery schedules.
• Manage procurement documentation including quotations and purchase records.
• Build long-term relationships with reliable vendors while monitoring performance and cost efficiency.

Cross-functional Coordination

• Work closely with Sales, Finance, Warehouse, Marketing, and Management teams to ensure smooth operations.
• Coordinate projects with internal stakeholders and external partners.
• Identify operational risks and resolve issues before they impact the business.

Team Leadership

• Lead, coach, and develop the Operations & Administration team.
• Assign responsibilities and monitor team performance.
• Provide regular feedback and support team development.
• Foster accountability, collaboration, and continuous improvement within the team.

Requirements

• 3-5 years of experience in Operations, Administration, Business Operations, Office Management, or related fields.
• Previous experience leading or supervising a team.
• Strong knowledge of procurement, inventory management, logistics, and business documentation.
• Familiarity with tax-related documents and coordination with accounting teams.
• Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, data analysis).
• Strong organizational, planning, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Able to manage multiple priorities in a fast-paced environment.
• Detail-oriented with a high sense of ownership.

Bonus Points

You'll stand out if you have experience with:

• E-commerce or retail operations
• Startup or high-growth companies
• Warehouse or fulfillment operations
• Process improvement projects
• ERP, WMS, or inventory management systems
• Automation tools such as ClickUp, Notion, Power Automate, Zapier, or AI tools