Senior Operation Support

About the role

Responsible for defining, designing, and structuring end-to-end operation flows and process mappings to support the expansion of the smartphone hire-purchase business. Serves as the central point of contact coordinating between the Commercial Department, business partners, and internal business units to ensure operational efficiency, standardization, and alignment with the company's strategic goals.

Key responsibilities

• Design, establish, and continuously refine operational workflows and process architecture for smartphone hire-purchase services, covering credit approval, product delivery/handover, payment processing, debt management, and returned device management.
• Draft and maintain Standard Operating Procedures (SOPs), working manuals, and Service Level Agreements (SLAs) with clear guidelines for every step.
• Analyze, monitor, and evaluate operational process bottlenecks to propose continuous improvements and optimize operational efficiency.
• Serve as the central point of contact between commercial teams (Sales, Marketing, Business Development) and internal units, such as Operations, IT, Risk Management/Credit Approval, and Finance.
• Support commercial operations in launching new products, marketing campaigns, or new hire-purchase service models to ensure smooth, practical execution.
• Coordinate and foster collaboration with external business partners, including dealer/retailer networks, telecom operators, logistics providers, and payment gateway providers.
• Oversee, monitor, and resolve day-to-day operational issues to maintain uninterrupted service delivery.
• Collaborate with the IT department to define business requirements for developing tools, systems, or software that support operational workflows.

About you

• Bachelor's degree or higher in Business Administration, Management, Economics, or a related field.
• 5–7 years of direct experience in operations management, process improvement, or commercial support within hire-purchase, consumer finance, telecommunications, or retail industries.
• Deep understanding of hire-purchase/credit process cycles for smartphones or IT products.
• Strong systematic thinking with expertise in workflow design and SOP documentation.
• Excellent skills in communication, negotiation, and stakeholder management.
• Strong problem-solving skills, adaptability, and the ability to thrive under high-pressure competitive environments.
• Experience in setting up new operational frameworks or managing cross-functional projects is highly preferred.

About us

Prompt Money Co., Ltd. operates in the smartphone hire-purchase services business.