Senior Operation Support Engineer

Application Support & Production Operations

• Provide L2/L3 production support for Wealth Management and Capital Markets applications, ensuring maximum availability and compliance with SLAs.
• Take ownership of critical production incidents, make timely operational decisions under pressure, lead major incident resolution, and drive service restoration with minimal business impact.
• Serve as the primary point of contact for clients during production incidents, providing clear status updates, managing stakeholder communications, and ensuring timely resolution of critical issues.
• Monitor production environments, investigate incidents, perform root cause analysis (RCA), and implement permanent fixes to improve operational stability.
• Support and troubleshoot Oracle databases, SQL/PLSQL, Java/J2EE applications, Linux servers, and enterprise middleware in production.
• Manage and support REST APIs, Web Services, ETL processes, and Managed File Transfer (MFT/DIS) to ensure reliable data integration and seamless interoperability across enterprise systems.
• Execute production deployments, release validations, change requests, and post-implementation support while adhering to ITIL change management processes.
• Monitor application health using observability and monitoring tools, proactively identifying performance bottlenecks, capacity issues, and system anomalies.
• Drive operational excellence through automation, DevOps practices, AI-assisted operational tools, and continuous service improvements to reduce manual effort and MTTR.
• Collaborate with development, infrastructure, database, and business teams to resolve complex production issues while maintaining operational documentation, runbooks, disaster recovery procedures, and compliance with security, audit, and operational resilience requirements.
• Identify recurring production issues through incident trend analysis and implement preventive measures to reduce repeat incidents and improve service stability.
• Perform incident and problem trend analysis to identify systemic issues, recommend service improvements, and drive continuous operational excellence.
• Analyze complex production issues, identify potential fixes or workarounds, and collaborate with development teams to implement permanent resolutions.
• Coordinate and support security patching, vulnerability remediation, and platform hardening activities while ensuring minimal impact to production services.

Must-Have Skills:

Technical Skills

• Oracle Database Administration, SQL & PL/SQL
• Java/J2EE Application Support
• Linux Administration
• REST APIs, Web Services & Enterprise Integration
• ETL Processes & Managed File Transfer (MFT/DIS)
• Application Performance Tuning & Database Optimization
• Cloud Infrastructure (IaaS) & Scalable Enterprise Platforms
• DevOps, CI/CD & Release Management
• Monitoring, Observability & Production Support Tools
• Incident, Problem & Change Management (ITIL)
• Tomcat
• Active MQ
• Apache Camel
• Camunda
• Kong API gateway

Operational Skills

• L2/L3 Production Support
• Production Incident & Major Incident Management
• Root Cause Analysis (RCA) & Problem Resolution
• Production Deployments & Release Validation
• Application Availability, Reliability & Operational Resilience
• Service Level Agreement (SLA) Management
• Disaster Recovery (DR) & Business Continuity
• Production Automation & Continuous Service Improvement
• Risk Assessment & Operational Decision-Making