Senior Operations Administrator

Permanent | Wellington

• Investigate and assess complex business customer requests and accounts.
• Join a trusted organisation helping keep Kiwis safe every day.
• Grow your expertise in a collaborative team with excellent benefits.

About us | Mō mātou

ACC is a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do at www.acc.co.nz

About the role | Mō te tūranga mahi

As a Senior Operations Administrator in our Levy Administration team, you'll play a key role in supporting ACC's business customers through the assessment, investigation, and management of business customer accounts and levy-related requests.

You will gather and assess information from a range of sources, engage directly with customers through outbound calls and written communication, and use your judgement to resolve enquiries and support first-contact resolution. Working across varied business customer workstreams, you'll make quality technical decisions that ensure customers receive the right information at the right time and that the correct levy products are applied.

This is a varied and rewarding role where you'll contribute to continuous improvement, strengthen data integrity, provide technical expertise, and help ensure compliance with ACC legislation and policy. You'll join a collaborative and supportive team that values learning, development, and the exchange of ideas, while contributing to keeping Kiwis safe at work, at home, and everywhere in between.

The appointing salary for this role is $61,766 - $67,325 based on experience. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.

About you | Mōu

You will bring:

• Strong customer service skills with the confidence to manage phone and written interactions while working towards first-contact resolution.
• The ability to research, analyse, interpret, and apply complex information to make informed decisions.
• Sound judgement, problem-solving capability, and a proven ability to navigate complex customer situations.
• Excellent written and verbal communication skills, including the ability to explain technical information in a way others can easily understand.
• Strong relationship-building skills when working with a diverse range of customers and stakeholders.
• A continuous improvement mindset and the ability to adapt to changing priorities.
• Proven organisational skills with the ability to manage competing deadlines and workloads.
• A collaborative approach and commitment to supporting a positive, safe, and inclusive team culture.
• Knowledge of ACC business customer products, legislation, and policies would be advantageous.
• Experience providing quality assurance, coaching, or technical support would be advantageous.
• You must hold New Zealand work rights at the time of application.

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.

How to apply | Me pēhea te tuku tono

Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications will run through to Monday 28th September 2026 at 11:59pm, however if an ideal candidate is found we may progress screening and interviewing sooner.

Applications can only be accepted through the ACC Career Website. For accessibility support or pātai (questions), email [email protected] quoting the Job Identification number 1007331.