Senior Operations Analyst

About The Company DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

About The Team/role We are the supply growth team of Didi’s international business covering the Australian market. International expansion is a core growth pillar for Didi, and Australia and New Zealand stand as our frontier markets to achieve breakthroughs in developed economies.

As a key link connecting the platform and drivers, the ANZ Supply Growth Team oversees full-lifecycle operations including driver recruitment, re-engagement, conversion and retention. From the perspective of overall market supply-demand and competition, we identify growth opportunities and design high-efficiency strategies. We also work closely with product & R&D, local marketing, customer service and safety teams to iterate products and operational strategies, boost conversion rates, build a sustainable vehicle supply ecosystem and fuel steady business growth.

Our team is young, diverse and highly international. You will be fully empowered with ample room for career development. You can leverage your expertise to turn data insights and analysis into tangible business value via refined operation and strategic optimization. We welcome talents who embrace challenges in cross-border collaboration, develop forward-looking business insights amid a dynamic market, and explore new growth opportunities together with the team.

In this role, you'll be...

• Recruitment Channel Operation: Lead end-to-end product and strategy optimization for driver acquisition across Australia and New Zealand. Expand online and offline recruitment channels and conduct re-engagement campaigns. Take accountability for recruitment volume, customer acquisition cost and conversion efficiency.
• Community Operation: Establish a comprehensive operation system for driver communities in ANZ. Manage recruitment and training of new drivers and community mentors, and design tiered operation content and activities to improve driver retention and maintain a healthy vehicle supply pool.
• Strategic Operation: Formulate strategies for driver acquisition and re-engagement. Collaborate with BI and data teams to evaluate campaign performance, iterate strategies and improve cost-effectiveness.
• Cross-team Collaboration: Partner with local marketing, safety, customer service, product and R&D teams to ensure efficient delivery of cross-functional projects.

We're eager to be in touch because you have...

• Bachelor’s degree or above, with 1-3 years of working experience in community operation, growth operation, product operation or strategic operation. Prior experience in supply-side growth, community management or ride-hailing driver operation in Australia and New Zealand is preferred.
• Possess sharp business acumen and strong communication & coordination skills. Sound logical thinking, quick learning ability and result-oriented mindset to drive project delivery efficiently.
• Solid data analysis capabilities, proficient in tools including Excel and SQL.
• English as the working language.

You'll love working at DiDi because... We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.