Senior Operations Associate

Role & responsibilities

• Oversee the overall day to day operations of Cyond and ensure smooth coordination between different teams.
• Manage and monitor the in house Sales team and ensure leads, follow ups and sales activities are handled properly.
• Coordinate with our outsourced Marketing teams, monitor their work and manage marketing budgets across relevant platforms.
• Work closely with the Tech Head and coordinate with the in house Developer team to ensure technology requirements are completed on time.
• Regularly review all trackers and MIS reports and ensure that teams keep their information updated and accurate.
• Visit sites regularly to understand how our services are being delivered and identify opportunities to improve our processes.
• Interact directly with important clients and stakeholders whenever required and ensure their concerns are handled properly.
• Take ownership of customer escalations and make sure issues are followed through until they are completely resolved.
• Work with the Tech Head and Operations team to maintain the quality of Cyond's services.
• Continuously look for ways to improve the way we work, reduce operational gaps and make our processes more efficient.
• Use AI tools such as ChatGPT, Gemini, Claude or similar platforms for research, analysis, reporting, productivity, and process improvement.
• Support the leadership team in executing new initiatives and projects as the company grows.

Preferred candidate profile

• MBA in Operations, Strategy, Sales and Marketing or a related specialization.
• 3 to 5 years of relevant experience in Operations, Business Management, Project Management, Sales Operations or a similar role.
• Good knowledge of Excel, Google Sheets and MIS reporting.
• Practical knowledge of AI tools and the ability to use them effectively in day-to-day work.
• Strong communication and people management skills.
• Good analytical and problem-solving ability.
• Ability to manage multiple responsibilities and priorities at the same time.
• A willingness to travel for site visits and understand our operations on the ground.
• Experience in Construction, PropTech, Real Estate, Home Services, Technology or another startup environment will be an added advantage.

The Person We Are Looking For

• We are looking for someone who takes ownership and does not wait to be told what needs to be done.
• If you see a problem, you should be comfortable understanding why it is happening, speaking to the right people and making sure it gets resolved.
• You should enjoy working with people, solving problems, improving processes and learning new technology. You should also be comfortable working in an environment where priorities can change and where your responsibilities may grow as the company grows.
• At Cyond, this is not a role where you will be limited to a fixed set of tasks. We are looking for someone who is willing to step in wherever needed and help build the systems and processes that will allow Cyond to scale.
• If you are someone who enjoys taking ownership, solving problems, and making things happen, we would like to hear from you.