Senior Operations Associate

Job Description – Senior Operations Associate

Job Title: Senior Operations Associate
Experience: 3–4+ Years
Location: Phase 1, Gurugram, Haryana
Working Days: Monday–Friday (WFO), Saturday (WFH)
Employment Type: Full-Time

Role Overview

We are looking for an Senior Operations Associate who can independently manage day-to-day operational activities and ensure smooth coordination between customers, sales, finance, logistics, service and internal teams.

The ideal candidate should have strong experience in operations management, billing/invoicing, customer coordination and order processing, with good working knowledge of finance-related operational processes.

Key Responsibilities

Operations & Order Management

• Manage day-to-day operational activities and ensure timely execution of customer orders.
• Coordinate with Sales, Finance, Customer Support, Service and Logistics teams.
• Track orders from confirmation to invoicing, dispatch and delivery.
• Maintain accurate operational records, trackers and reports.
• Identify operational gaps and coordinate with relevant teams for timely resolution.

Billing & Invoicing

• Coordinate product/service billing and ensure invoices are raised accurately and on time.
• Verify purchase orders, quotations, invoices and other relevant documents.
• Coordinate with the team regarding billing, payment status, credit notes and outstanding invoices.
• Maintain billing and order-related records and provide regular status updates.
• Handle customer/vendor queries related to invoices and documentation.

Customer Coordination

• Act as an operational point of contact for customers after order confirmation.
• Coordinate with customers regarding orders, invoices, dispatches, documentation and service-related requirements.
• Resolve routine operational queries and escalate complex issues to the relevant team.
• Ensure timely communication and follow-up with customers.

Internal Coordination

• Work closely with Sales and Business Development teams to ensure smooth order execution.
• Coordinate with Finance for billing and payment-related matters.
• Coordinate with warehouse/logistics/service teams for dispatches and installations.
• Follow up with internal stakeholders to ensure operational timelines are met.

Reporting & Process Improvement

• Prepare daily/weekly/monthly operational reports.
• Maintain MIS, order trackers, billing trackers and other operational dashboards.
• Monitor pending orders, pending invoices, payments and customer requirements.
• Identify repetitive operational issues and suggest process improvements.
• Support management with operational data and reports whenever required.

Required Skills & Qualifications

• Graduate degree in Business Administration, Commerce, Operations, Finance or a related field.
• 3–4+ years of experience in Operations, Sales Operations, Order Management, Customer Operations or a similar role.
• Experience handling billing/invoicing and finance-related operational processes.
• Good understanding of Excel/Google Sheets and MIS reporting.
• Experience working with ERP/accounting/CRM software will be an advantage.
• Strong coordination and follow-up skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and priorities independently.
• Strong attention to detail and documentation skills.
• Good problem-solving and stakeholder-management abilities.

What We Are Looking For

• Someone who can take ownership of operational processes rather than only coordinate tasks.
• Strong follow-up and execution skills.
• Comfortable working with numbers, invoices and operational data.
• Someone who can communicate effectively with both customers and internal teams.
• Ability to work in a fast-paced environment and independently manage responsibilities.

Salary: As per experience and industry standards.

Pay: ₹500,000.00 - ₹800,000.00 per year

Benefits:

• Provident Fund

Work Location: In person