Senior Operations Coordinator (CA)

Job Summary:

Responsible for overseeing and managing the shipment of goods across international and domestic supply chains. This role ensures that freight is transported efficiently, cost-effectively, and in compliance with all regulatory requirements. The coordinator works closely with customers, carriers, agents, customs brokers, and internal teams to manage logistics, documentation, and problem resolution.

Key Responsibilities:

1. Freight Coordination & Shipment Management

• Plan, schedule, and coordinate shipments via air, ocean, and ground transportation.
• Ensure smooth execution of shipments from origin to destination while monitoring transit times and delivery deadlines.
• Liaise with carriers, suppliers, and customer to manage shipping schedules and resolve any issues.
• Track and update shipment status, providing customers with timely updates.

2. Documentation & Compliance

• Prepare and review shipping documentation, including waybills, commercial invoices, packing lists, and certificates of origin.
• Ensure all import and export documentation meets regulatory and customs requirements.
• Work closely with customs brokers to facilitate clearance and ensure compliance with international trade regulations.
• Maintain accurate records of shipments, customs documentation, and freight charges.
• Operational invoice customers

3. Customer Service & Client Relations

• Act as the primary point of contact for customers, ensuring excellent customer service and timely communication.
• Address customer inquiries, provide shipment updates, and resolve any transport-related issues.
• Develop and maintain strong relationships with customers to support long-term partnerships.

5. Problem-Solving & Risk Management

• Identify potential delays or issues in freight movement and implement corrective actions.
• Handle disputes, damages, and claims with carriers and insurance providers.
• Ensure shipments are properly insured and risk mitigation strategies are in place.

6. Coordination with Internal Teams

• Work closely with sales, pricing, procurement, warehouse, and customer service teams to align freight operations with business needs.

Required Skills & Qualifications:

• Minimum 5 years of business experience in a global business network.
• Minimum 5 year of similar role experience in a global freight forwarding network.
• Bachelor's or higher degree.
• Minimum B2 English level.
• Profeciency in freight management software and Microsoft Office.
• Strong knowledge of international shipping regulations, customs procedures, and Incoterms.
• Excellent organizational skills and attention to detail.
• Strong problem-solving abilities and ability to work in a fast-paced environment.
• Effective communication and customer service skills.
• Ability to multitask and prioritize workload efficiently.
• Familiarity with hazardous materials shipping and compliance.

Preferred Qualification:

• Holding FIATA and/or IATA certification

Work Environment:

• Remote-based role with occasional visits to warehouses, ports, or customer locations.
• May require occasional after-hours availability to handle urgent shipments or international time zone differences.