Senior Operations Coordinator

Key responsibilities

1. Team leadership

• Assign and prioritise daily work for OA-Scheduling and OA-Logistics, and keep a cross-cover rota so every task has a backup.
• Check the team's output daily before it goes to the Senior OE.
• Act as the bridge between the Senior OE, site supervisors and the admin team.

2. Deployment and attendance administration

• Submit the daily manpower deployment sheet to the Senior OE for approval by the agreed cut-off.
• Execute pre-approved same-day relief and inform the Senior OE.
• Compile attendance, MC, AL, no-show and overtime records, and highlight sites without a cleaner or needing relief.
• Track lateness and warning-letter records and flag repeat cases.
• Prepare data packs for hiring, termination and re-deployment decisions.

3. Manpower and compliance administration

• Maintain the cleaner database (Work Permit expiry, passport, security pass, dormitory, insurance) with alerts at 60 and 30 days before expiry.
• Prepare MOM documents: levy, IPA, insurance and the onboarding checklist for new cleaners.
• Handle onboarding and offboarding administration, and keep records of transfers, resignations and new deployments.
• Keep employee and client information confidential.
• Ensure/apply PTW is available before job commencement.

4. SOP and documentation control

• Draft/drive SOPs under the Senior OE's guidance, following the standards set by Corporate. Daily cleaning: retail, office, toilet. Support: chemical handling, machine use, key handling, MC/no-show process, site handover/takeover.
• Maintain the master SOP file
• Diploma in Business Administration, Operations

Management, HR or a related field

• 3–5 years of administrative or operations support experience
• At least 1 year supervising or leading staff
• Strong Excel (lookups, pivot tables) and Word
• Experience with document control or SOP writing
• Meticulous, organised, and able to handle confidential information

Pay: $3,200.00 - $3,500.00 per month

Work Location: In person