Senior Operations Data Analyst

About The Position The Senior Operations Data Analyst uses analytical methods and tools to perform business analysis and operations research. An individual collaborates with key stakeholders throughout the University to create predictive models, incorporate relevant internal and external data, and combine and model data from multiple sources into analyses that provide new insights and inform strategy, including the annual strategy review process, annual budget planning, and other key executive-level meetings. The Senior Operations Data Analyst synthesizes data, articulates implications and options, and produces high quality research and reports that provide the needed business intelligence to executive and senior leadership for data-driven, informed decision making and strategic direction.

What You’ll Do

• Collect, analyze, and interpret data related to higher education trends, student enrollment, retention, and graduation rates to produce high quality research and reports to inform data-driven decision making and provide insight into development of strategic direction; Collaborate with cross-functional teams to understand business needs and provide data-driven insights to support strategic initiatives.
• Ensure data accuracy, integrity, and security by implementing appropriate data governance practices and protocols.
• Identify patterns, trends, and anomalies in data to identify areas of improvement and make recommendations for operational efficiency. Effectively Lead continuous improvement in area(s) of responsibility through effective operational monitoring.
• Present findings and recommendations to stakeholders in a clear and concise manner, both verbally and through visually appealing data visualizations.
• Develop and maintain operational reports and dashboards to track key performance indicators (KPIs) and provide insights to support decision-making.
• Conduct ad-hoc data analysis to answer specific business questions and provide actionable recommendations.
• Stay up-to-date with industry trends and best practices in data analysis and business intelligence in the higher education industry.
• Perform other duties as assigned or apparent.

NOTE: The Primary Accountabilities above are intended to describe the general content and requirements of the position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the Primary Accountabilities listed above. Specific goals or responsibilities will be documented in incumbents’ performance objectives as outlined by the incumbents’ immediate manager.

Supervisory Responsibility: None

What You Bring To The Table MINIMUM EDUCATION AND RELATED WORK EXPERIENCE:

• Bachelor’s Degree
• Five (5) years of experience in business analytics, business intelligence, and/or operations research

Additional Qualifications

• Master’s degree in a related field such as data analytics, business intelligence, statistics, or a similar discipline
• Strong knowledge of data analysis techniques, statistical methodologies, and data visualization tools
• Proficiency in SQL, Excel, and data visualization tools such as Tableau or Power BI
• Experience with data modeling, data warehousing, and ETL processes, and experience with omnichannel contact data reporting and analytics
• Experience using AI and automation tools to enhance analytical and operational workflows, including research, data analysis, reporting, documentation, and process improvement
• Demonstrated curiosity for emerging AI capabilities and a willingness to thoughtfully apply new technologies while exercising sound business judgement
• Excellent analytical and problem-solving skills with a keen attention to detail
• Effective written and verbal communicate skills to review and explain complex data findings to both technical and non-technical stakeholders
• Strong organizational and project management skills to handle multiple priorities and meet deadlines
• Able to work independently and collaboratively in a team-oriented environment

As an Equal Opportunity employer, we particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. If you are an active-duty military member seeking employment when off-duty, compliance with Department of Defense Joint Ethics Regulation, 5500-7-R, is required prior to starting employment with University of Phoenix. You are advised to contact your base Judge Advocate General to seek such approval and answer any questions.