Senior Operations Engineer (UAE National)

• · Govern infrastructure operations and oversee AMS service delivery. · Manage vendor SLAs, KPIs, incidents, RCAs, changes, and escalations. · Review and approve production changes and participate in CAB. · Oversee monitoring, backup, disaster recovery, IAM, capacity, and performance. · Support security, audits, compliance, and vulnerability remediation. · Coordinate operational readiness for infrastructure projects and migrations. · Drive automation, service improvements, and ITIL best practices. · Engage business stakeholders and provide operational reporting.

Desired Candidate Profile

• Required Experience · 8–12 years in enterprise infrastructure operations or engineering. · At least 5 years managing enterprise infrastructure environments. · Minimum 3 years managing outsourced/AMS service providers. · Experience with hybrid/on-prem cloud, ITIL processes, vendor governance, incident/change management, and infrastructure transformation projects. Qualifications · Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field. · ITIL Foundation (required). · Preferred certifications: VMware VCP, Microsoft Azure/Hybrid Administrator, RHCSA, Security+, CISSP, ISO 27001, PRINCE2 or PMP. Core Competencies · Vendor & Service Management · Infrastructure Governance · Technical Leadership · Security & Risk Management · Stakeholder Communication · Problem Solving · Continuous Improvement Role Objective · Maintain internal ownership of infrastructure operations, reduce operational risk, strengthen vendor accountability, improve service reliability, and ensure long-term operational resilience. Skills Vendor Management Infrastructure Governance Technical Leadership