Senior Operations Executive

Role & responsibilities

Person should understand Ecommerce pick up operations

• Should be able to track shipments
• Should understand Ecommerce delivery operations
• Should understand After delivery operations (POD/COD collection/COD remittance)
• Should be able to work on MIS preparation and analysis
• Should be able to reconcile charged weight of shipments and Query resolution
• Should be able to coordinate with customers & resolve their issues
• Should understand Ecommerce operations cycle
• Should have good geographical knowledge
• Should understand management of exceptions (Damages/Delay in connectivity/Delayed deliveries/non-COD remittance

Preferred candidate profile

• Bachelor's degree in any discipline (preferred).

• Strong communication skills, both written and verbal.

• Excellent problem-solving abilities.

• Basic computer proficiency and familiarity with Excel.

• Customer-oriented attitude with a willingness to learn.

• Must be able to interact with Courier partners effectively & resolve queries.