Senior Operations Executive

Department: Operations – KG H2H (Hospital to Home) -A UNIT OF KG HOSPITAL
Reporting To: Head of Operations / Senior Management

Job Purpose

To manage end-to-end operations, ensuring efficient workforce planning, patient service coordination, accurate reporting, resource utilisation and smooth day-to-day business operations.

Key Responsibilities

• Manage daily operations, duty rosters, staff deployment, attendance, replacements and shift coordination.
• Prepare and maintain patient summary reports, daily operational MIS, dashboards and management reports.
• Monitor patient status, service schedules, follow-ups, complaints and continuity of services.
• Coordinate with nursing teams, supervisors, patients, families and internal departments to ensure smooth service delivery.
• Track operational performance, staffing availability, resource utilisation and service turnaround time.
• Maintain operational documentation, records, compliance checklists and standard operating procedures.
• Identify operational gaps, resolve issues and implement process improvements.
• Monitor operational costs, productivity and resource allocation.
• Ensure timely escalation and closure of patient-related and operational concerns.
• Submit periodic performance reports and improvement recommendations to management.

Qualifications & Skills

• Bachelor’s degree in Healthcare Management, Hospital Administration, Business Administration or a related field.
• Relevant experience in healthcare or service operations management.
• Good knowledge of roster management, patient coordination, MIS reporting and team handling.
• Proficiency in MS Excel, Google Sheets and reporting dashboards.
• Strong communication, analytical, coordination and problem-solving skills.

Key Performance Indicators

• Roster accuracy and staff deployment efficiency.
• Patient summary report accuracy and timely submission.
• Service continuity and issue resolution.
• Operational reporting and documentation compliance.
• Resource utilisation, cost efficiency and process improvement.

Pay: ₹20,000.00 - ₹32,000.00 per month

Work Location: In person