Senior Operations Executive

Industry: IT Hardware / IT Solutions
Team Handling: 5 Members

Apvision Technologies is looking for an experienced and responsible Sr. Operations Executive to manage our Operations & Delivery team and ensure smooth day-to-day business operations.

Key Responsibilities

• Manage and supervise 3 Operations and 2 Delivery team members.
• Allocate daily responsibilities and monitor team performance and productivity.
• Handle end-to-end customer order processing and coordinate with distributors/vendors.
• Prepare and verify quotations, invoices, E-Way Bills and E-Invoices.
• Monitor inventory, stock availability and stock movement.
• Prepare daily/monthly inventory and stock reports.
• Prepare and submit daily sales reports to management.
• Coordinate with Sales, Accounts, Warehouse, Distributors and Logistics teams.
• Monitor customer deliveries and ensure timely and accurate delivery.
• Track shipments and resolve delivery-related issues.
• Handle customer queries related to orders, billing, stock and deliveries.
• Coordinate with Accounts for payment collections and outstanding receivables.
• Prepare and maintain daily, weekly and monthly MIS reports.
• Handle S2W reporting and ensure timely submission.
• Manage and coordinate Apple CRT-related activities.
• Ensure accurate and timely updates of orders, customer details, sales activities, invoices and payments in Zoho CRM.
• Review and verify Zoho CRM entries and ensure timely updates by the team.
• Maintain DEP device records and monitor DEP-related activities.
• Monitor AppleCare+ coverage and status and maintain updated records.
• Ensure daily stock reporting and payment collection follow-ups.
• Handle office administration and maintenance-related requirements.
• Coordinate with vendors/service providers for repairs and maintenance.
• Identify operational issues and ensure timely resolution and follow-up.
• Ensure smooth coordination across operations, sales, inventory, delivery and administration.