Senior Operations Manager (A.I.)

• You’ll have the scope and autonomy to develop and deliver an AI Operations strategy from the ground up: identifying problems where meaningful AI solutions exist, sizing the problems within the Mission Lane context, evaluating vendors, making the business cases, sequencing the work
• You’ll work with cross-functional teams across Product, Engineering, vendors, and Operations to execute it
• Your success will be measured on outcomes that matter, including cost, quality, and customer experience. What matters most in year one, though, is getting the agenda right, building the cross-functional trust to move it forward, and establishing the governance needed to maintain and continuously improve the AI use cases

Benefits

• Work: Join an engaging culture with access to training programs and advancement opportunities
• Life: Get full health, dental, and vision benefits, FSA, paid parental leave, and 401k Company Match
• Balance: Enjoy generous PTO, flexible schedules, a Calm App subscription, and more- You own the intent, not just the workstream. You’re here to decide what the AI agenda should accomplish, not just coordinate the people doing the work
• You don’t need a complete map to move. This path is genuinely new, and that’s what’s exciting about it
• You know how to hold cross-functional teams accountable without formal authority
• You’re curious about what AI can actually do in an operational context, and that curiosity shows up in how you work
• You’ve worked inside an operations function and understand what happens when a change creates second-order problems no one anticipated. You plan for that
• 5+ years of program or project management experience
• Comfortable owning an agenda without a playbook and earning executive trust through the work
• Structured, data-driven problem solver with a bias for action
• Ability to travel approximately four times a year for two to five days at a time
• 5+ years of operations leadership, including contact center or customer operations
• Strong foundation in strategy development with a track record of driving results through cross-functional teams in ambiguous environments
• Background in financial services or consumer-facing products
• Experience implementing or overseeing AI or automation tools in an operations context
• Genuine curiosity about what AI can do in an operational context and optimism about the work of figuring it out