Senior Operations Manager

About the role

The Senior Operations Manager will be a key member of the Philippine leadership team and will report directly to the most senior leader in the Philippine organization. Several managers will report into this position, with responsibility across different functions including healthcare recruiting, healthcare insurance operations, call center functions, scheduling, and other client-facing operational services. This is a senior, high-ownership position in a scrappy, growing organization where the person in this role will have significant responsibility and autonomy. This person will be the senior operations leader responsible for making the operation work. They will need to be comfortable figuring things out, building processes where they don't exist, solving problems independently, and taking ownership of outcomes without waiting for someone else to provide the answer.

The U.S.-based leadership team will provide strategic direction, and the Philippines Country Leader will provide additional guidance and priorities. The Senior Operations Manager will be responsible for turning that strategy into execution across the organization. This person will be expected to bring structure, accountability, and operational discipline to the business while remaining hands-on enough to understand what is actually happening on the ground.

Key responsibilities

• Oversee several managers responsible for different healthcare service functions
• Provide direction, coaching, and accountability to managers and their teams
• Ensure each department has clear goals, KPIs, processes, and performance expectations
• Create alignment across teams with different clients, workflows, and operational requirements
• Serve as a key escalation point for operational issues
• Take ownership of the overall health and performance of the operation
• Take strategic direction from senior leadership and translate it into clear execution plans
• Turn broad objectives into specific priorities, processes, owners, and deadlines
• Hold managers accountable for execution and results
• Identify operational bottlenecks and independently determine how to solve them

About you

• Sharp, highly organized, and exceptionally execution-oriented
• A high-ownership operator who takes responsibility for outcomes rather than simply completing assigned tasks
• Comfortable working in a fast-growing, entrepreneurial environment with limited bureaucracy and significant autonomy
• A strong people leader who knows how to manage managers and leaders, not just individual contributors
• Naturally focused on processes, accountability, KPIs, quality, and measurable outcomes
• Comfortable getting into the details when necessary
• Able to take broad strategic direction and turn it into concrete action
• Proactive enough to identify problems before being asked to solve them
• 7+ years of experience in operations, business operations, BPO, shared services, staffing, recruiting, healthcare services, or a related environment
• Significant experience managing multiple managers and teams

About us

The company is a growing U.S.-based healthcare services company with a significant operational presence in the Philippines. The Philippine organization currently has approximately 50 employees and has become a core part of the company's business. The team originally operated as a back-office support function but has since evolved into a broader healthcare services operation supporting companies across the United States.

The organization's largest service offering is healthcare recruiting. The Philippine team supports U.S. healthcare organizations by recruiting healthcare professionals. In addition to recruiting, the organization supports a variety of other healthcare-related functions, including healthcare insurance operations, call center functions, scheduling, administrative support, and other client-specific operational services.

The business effectively operates as a specialized healthcare services and BPO organization, providing dedicated teams and operational support to healthcare companies across the United States.