Senior Operations Manager

Job Summary

Designation: Senior Operations Manager (7M)

Role Objective:

• Define, plan, and execute complex projects for all RPS processes
• Coordinate with and manage both internal and external stakeholders
• Ensure seamless project execution and delivery
• Ensure quality standards in project delivery
• Driving Operational smart initiatives effectively and effficiently

Responsibilities

• On boarding US Healthcare specific Transitions
• Work with relevant stakeholders In India and US to meet the project timelines
• Co-ordinate and work with various functional teams (Hiring, Quality, GTLT, admin etc.)
• Work with US transitions leaders to make sure we understand the needs and timelines
• Contracting co-ordination if any
• Creating and driving project plans in excel
• Collaboratively working with Operations and US leaders in executing the New on boardings and operational initiatives
• Network with different departments and leaders
• Program Manage business specific and PAN India projects if any
• Project management certificate (If any);

Skills

• Good Communication skills
• Good Presentation skills and MS Project understanding
• US healthcare basics
• Excellent MS Office Skills and proficient in making leadership level presentations
• Logical decisions as part of efficient problem-solving in their role

Competencies

• Strong AR knowledge
• Emotional intelligence
• Interpersonal Skills: learning and growth, teamwork, establishing trust, and cognitive agility.
• Ability to work with cross functional teams and be able to communicate with people at all levels.
• Must be responsible, knowledgeable, convincing, and able to adapt to change.
• Self-Driven, People person and result oriented.
• Flexible towards shift and location.
• Other duties as outlined by leadership.