Senior Operations Manager

Key Result Areas ( Max 1325 Characters) Supporting Actions (Max 1325 Characters)

Channel/ Vendor Empanelment

• Effective onboard and management of channel partners and vendors, through streamlined process, fostering strong relationships, and maximizing mutual success
• Work closely with various departments and partnering with concerned team members to ensure channel and vendors are onboarded as per prescribed processes.
• Collaborate with IT to digitalize channel / vendors onboarding and other process to increase efficiencies.
• Ensure the processes align with organizational goals, compliance requirements, and industry best practices.
• Implement changes and enhancements to streamline onboarding and improve overall satisfaction

Stakeholder Management

• To effectively manage and nurture relationships with key stakeholders, ensuring alignment with organizational goals and fostering positive collaboration
• Prioritize stakeholders based on their influence, impact, and relevance to organizational success & growth
• Develop and implement a strategic engagement plan for each stakeholder group, outlining communication strategies, touchpoints, and involvement in organizational initiatives
• Work closely with stakeholders from different business units to understand their data needs and provide valuable insights for their specific requirements
• Implement effective conflict resolution strategies to maintain positive relationships and prevent potential disruptions
• Regularly evaluate and report on KPIs to leadership, highlighting successes and areas for improvement.

Team Management

• Mentor, provide operational leadership and technical guidance to the team, thereby developing a strong and competent team
• Review performance of the team on a regular and continuous basis and provide developmental feedback.
• Conduct one-to-one and team meetings on a regular basis to discuss and resolve issues, to seek feedback / suggestions on self / on department's operations and to provide guidance support