Senior Operations Manager

Gourmet Craft is a premium luxury catering offering, creating bespoke culinary experiences for discerning, high-end clientele. Our offerings combine exceptional cuisine, sophisticated presentation and impeccable service to deliver memorable experiences across exclusive events.

As we continue to expand our presence in the luxury segment, we are seeking a seasoned hospitality professional to lead Sales & Operations, driving business growth while ensuring seamless execution and consistently high service standards across every event.

Key Responsibilities:

• Understand client requirements and develop customized catering and event solutions that align with the Gourmet Craft experience and service standards.
• Coordinate closely with culinary, production and operations teams to ensure seamless planning, execution and delivery of events.
• Take ownership of event operations, including coordination of manpower, vendors, logistics, service delivery and on-ground execution to ensure a high-quality client experience.
• Represent Gourmet Craft at premium social, corporate and networking events to build visibility, generate leads and develop strategic business relationships.
• Drive repeat business and referrals by maintaining strong client relationships and ensuring consistently high levels of service and satisfaction.
• Drive new business development within the luxury catering and events segment, identifying and converting opportunities across weddings, corporate events, social celebrations and premium experiences.

Key Requirements:

• Existing network and experience in dealing with HNI clientele is a must.
• Excellent communication, interpersonal, and presentation skills.
• High social quotient should be comfortable navigating elite social and corporate circles.
• Self-starter with a strong drive to exceed sales targets.
• Passion for food, hospitality, and luxury experiences is a plus.