SENIOR OPERATIONS MANAGER

Role

Duties & Responsibilities

• To recruit, train and coach Executives & merchandisers to achieve KPI
• Build rapport with clients and retail store personnel.
• To ensure the operation excellence of the field personnel and carried out effectively and efficiently.
• To discipline and spot check field personnel and outlets ( Field audit )
• Monthly meeting with Clients on operations issue, effectiveness and OOS
• Meeting with Client on merchandisers / outlet issues
• Submission and completion of all reports timely and accurately
• Co-ordinate with both internal and external customers on all operation issues in the assigned area
• Set-up and update Standard Operating Procedures / Processes ( SOPs)
• Sharing of reports analysis, trends monitoring & insights and market intelligence findings
• Manage ad hoc projects & manpower allocation
• Ensure team execution excellence in following; promotion compliance, homeshelf compliance, vision score card, MSL SKU, attendance and POSM summary
• Conduct monthly merchandising meeting
• Identify in-outlet opportunities, solve escalated issues and propose action plans
• Preparation of visit itinerary, POSM distribution, adhoc project
• Submission for team’s payroll documents (incentive & claims)
• Managing Sales team ( RSE/KASR) for Reckitt team
• Monitoring BCL and GP for Reckitt
• Assistant to Associate Director / Operations Director in managing the team for operations efficiency and effectiveness
• Trainer for internal team

Job Requirements

• Degree/Diploma in any technical/design discipline
• Fast paced and able to handle multi projects at the same time.
• Team player
• Good with numbers and costing
• Flexible & adaptable
• Willing to take up challenge in a high pressure, fast-changing environment at irregular hours (including weekends
• Proactive & resilient
• Eye for detail and quality
• Good interpersonal skills. Must be able to interact with all levels/positions.