(Senior) Operations Manager

Job Title: Operations Manager or Senior Operations Manager

Work Location: Wan Chai

Successful execution in this role leads to an Associate Director promotion opportunity.

Roles & Responsibilities

1. School Operations Supervision & On-Ground Governance

• Supervise and mentor Regional Operations Leads and school-level operational managers across designated campus clusters (GBA, Greater China, Asia)
• Establish strong supervision protocols over school operations, ensuring daily campus execution aligns strictly with AISL Harrow operating standards, local regulations, and brand expectations.
• Alongside AD of Operations Excellence to conduct regular on-site operational reviews and quality checks, partnering directly with School Head of Operations to identify operational bottlenecks and drive immediate remediation.

2. P&L Management & Commercial Optimization

• Take ownership of operational cost drivers across school campuses, partnering with Centralized Procurement and Operations Excellence to drive vendor savings, commercial partnership deals, and economies of scale.
• Identify and drive local revenue enhancement opportunities across campuses, including auxiliary service monetization, facility utilization, summer programs, and commercial venue usage.
• Support Director, Group Operations Monitor financial operational metrics across all schools, delivering transparent financial reporting and performance variance analysis to Group Leadership.

3. Pre-Opening, Facility Buildout & Expansion Leadership

• Support Director, Group Operations to lead the operational pre-opening framework for new school launches, campus extensions, and digitalised operations workflows.
• Support school Head of Operations to oversee new school/facility readiness playbooks, ensuring catering, transportation, safety, and facilities management infrastructure are fully operational prior to school opening dates.
• Work with Construction/ project teams and school Head of Operations to ensure human-centric, customer-focused facility design principles are embedded into new construction and renovation projects.

4. Operations Excellence & Customer Experience

• Standardize core AISL operating procedures and enforce the Quality Assurance Framework (QAF) across all school campuses.

• Maintain an uncompromised customer-centric focus, using parent and student feedback to continuously refine campus dining, safety, facility cleanliness, and daily operational touchpoints.

• Implement digital capabilities, operational transparency dashboards, and automation solutions (such as robotics) to drive operational efficiency and smart campus modernization.

5. Matrixed Stakeholder & Change Management

• Act as the strategic operational bridge between Group Leadership, functional pillars (Centralized Procurement, Food QA & Health/Safety), and School Operations Leadership.
• Facilitate operational change management, ensuring smooth adoption of central initiatives and group-wide technology deployments across all school sites.

Requirements

• MNC Background: Minimum 10–12+ years of progressive operations leadership experience within a global multinational corporation (premium education, luxury hospitality, multi-unit retail, or commercial services).
• Dual Market Experience: Demonstrated experience managing both Group-level strategic framework development and hands-on, in-market operational execution across multi-site environments.
• P&L Management: Mandatory experience managing multi-site operational P&Ls, including budget allocation, cost control, vendor cost optimization, and revenue generation.
• Pre-Opening & Facility Buildout: Proven track record leading pre-opening readiness, new facility launches, or retail store builds from blueprint planning through to operational launch.
• Customer-Centric Mindset: Deep commitment to delivering premium, customer-first service experiences (parents, students, campus guests) while maintaining rigorous operational safety and quality standards.
• Stakeholder Management: Exceptional capability to influence and collaborate across matrixed stakeholders, including corporate executives, School Headmasters, local operational teams, and external commercial partners.